Operations Executive

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Primary responsibilities:

• Reporting directly to Assistant/Business Manager in the operations for their respective sections - OGC Petroleum Department.
• Assist in the correct execution, including advising the Admin Department on reporting and invoicing, of all orders for respective sections for inspection and testing services in the Petroleum Department - in accordance with order requirements, client standard operating procedures, industry standards, OGC standards or policy directives.

Specific responsibilities: 

• Assist the Assistant/ Business Manager in overseeing the operations of their respective sections.
• Accept as well as review all new orders and to complete the Order Review Checklist.
• Assist in the optimum utilization of resources for all activities within the section to maximize profitability.
• Monitor daily performance and investigate any problems with a view to attaining a zero-defect operation. Ensure that the Corrective Actions Report /Safety Incident Report are implemented accordingly with copies filed with QA Manager.
• Coordinate/liaise with clients on any operational problems.
• Co-ordinate with Laboratory Coordinators for quality testing and client’s requirements
• Approve inspection reports, certificates, and verify surveyor’s daily overtime/petty cash claims.
• Assists the Assistant Business Manager to ensure that on all job files must contain the Order acknowledgement, Instructions to Surveyor and Instructions for Laboratory analysis (If required) prior to handing it to the admin staff.
• Assists the Assistant/ Business Manager in the development of existing and new businesses through regular client contacts.
• Assists in the development and training of staff to required levels of expertise and administer department's performance appraisal techniques.
• Obtain client’s feedback regularly with a view for further improvements.
• Ensure that all operations are conducted within client and recognized industry health and safety regulations and surveyors are equipped for the tasks.
• To recognize that the Department Quality System is fully implemented as per the QA Manual.
• Site visit of their respective terminals every quarter of the year and establish further contacts/feedback with the Terminal ‘s representatives and update on the condition of their site offices.
• Perform any other responsibilities as assigned by Management.

Requrements:

• Min Diploma or related field
• 5-10 years operational/management experience in business activities
• Able to coordinate and motivate a team towards a common goal
• Able to maintain highest quality standard all the time
• Technical knowledge and experience in related field and in using quality management methods and tools
• Able to work independently and to coordinate several activities simultaneously
• Able to interact with all levels of management, suppliers and clients
• Good communication, negotiation and interpersonal skills
• Acts quickly and decisively; able to make tough calls
• Works well under pressure, challenges status quo
• Good command of the English language (spoken and written)
• Applies judgment and acts according to the SGS standards of ethics and integrity
• Able to ensure that process flow documentation and work delivery is accurate and timely
• Able to give best customer care and services
• Knowledge of ISO systems and procedures