Operations Excellence and Support Specialist SG

Key Responsibilities:

Business Management

• Preparation of management report, regional report and regulatory reports; adherence to reporting deadlines and requirement
• Tracking of volume drivers and performance metrics; analysis the performance metrics to drive management decision
• MIS Reporting Monthly. internal report (Daily, Weekly, Monthly and Quarterly). Look at areas of process improvement and automation. 
• Efficient reporting. Improve the lead time, Cost savings
• Management of operational cost, review monthly cost and conduct variance analysis. Provide analytical support in cost analysis
• Support, coordinate and review budget and forecast; including cost allocation to business units

Strategy and Planning

• Facilitate the implementation of design thinking principles and methodologies across operations to drive innovation and transform operations to become a client focused data driven unit.
• Support the development of strategies and initiatives to optimise processes, leveraging technology, automation and best practices to drive continuous improvement and operational excellence/resilience.
• Align and formulate the execution plan for process simplification/automation as part of operations drive towards Straight Through Processing (STP), resiliency, nearshoring and growth. 

Business Performance and Management

• Coordinate with internal and external stakeholders to implement new project/ product/ process/ system/ controls, review/analyse existing processes with the objective to simplify, automate and/or eliminate. 
• Establish and maintain a highly engaged working relationship with shared accountability with the respective stakeholders on operations and bank-wide programs.
• Work closely with stakeholders (i.e. Operations units, nearshore partners, BU/BE) to ensure the successful adoption of process improvements and/or new/enhanced systems, providing guidance and support to stakeholders throughout the implementation phase and manage/monitor the implementation to deliver the defined objectives.

People Management

• Lead a change in mindset, building a culture of customer centricity, agility, cost savings, risk mitigation, continuous improvement  and accountability through standardised metrics and measurement, ensuring everyone in operations are drivers and owners of business and customer outcomes.
• Ensure the provision of on-going training & development, ensure that operation staff are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk. 

Process Management

• Oversee and facilitate the end-to-end process mapping, including front office, middle office and back office functions, to ensure a comprehensive understanding of current state, aids the identification of pain points to drive process simplification activities and build future state. 
• Responsible for maintaining the process management taxonomy and standards for operations and nearshore partners.
• Lead post-implementation reviews to identify areas of success and improvement opportunities and create a feedback loop for incorporating lessons learned into future projects.
• Use data-driven methods to enhance process review and improvements. 
• Responsible for using analytical and quantitative methods to carry out Business Process Re-engineering (BPR), improvements, simplification and/or automation.
• Analyse performance, identify problems, develop proposals/recommendations and drive/manage changes/implementation. 
• Utilises digitalisation/automation to enhance work planning and operations, to streamline operations, and improve efficiency and controls so as to achieve cost saving and operations resiliency.

Projects

• Participate/manage projects related to Singapore Operations. 
  • Provide business requirements, review Functional Specification Document(FSD)
  • Monitoring the projects that operation participated in for the testing.
  • Providing guidance to the operations team on projects
  • Liaising with IT, BU or vendor on the defects, changes/resolution on the defects etc
• Deliver cost savings for CIMB SG whilst maintaining high service levels to serve outsourced functions in CIMB SG.
• Collaborate effectively with cross-functional teams, including Operations, Technology, Risk, Compliance, BU, other BE, etc.
• Manage the BPR programme outcomes and ensure programme targets are achieved/exceeded.
• Provide timely and regular reports on programme performance, risks, and escalate issues to senior management.

Regulatory Compliance

• Ensure regulatory requirements, tasks and mandatory training are adhered to.
• SDIC Coordinator (Secondary Authorised Representative). 
• Credit Bureau Singapore Contact List Coordinator.

Requirements:

• Bachelor's degree in Business Administration or Engineering (or Master’s), Operations Management, or any related field 
• Lean, Six Sigma or another formal training in reengineering or process improvement
• Minimally 5 years & above of banking experience in operational roles at an established bank / financial institution / consultancy. 
• Requires understanding of banking processes across business lines & functions and proficiency in process improvement methodologies and project management, with strong stakeholder engagement skills. 
• Proven track record of successfully delivering BPR programmes in the banking/financial services industry.
• Experience in setting up and running Operations and/or shared services.
• Strong accounting skills and proficient in MS excel, powerpoint etc.
• Good understanding of banking operations, regulations, and compliance requirements across businesses and operating geographies (e.g., Singapore and Malaysia).
• Good execution capability, ability to manage ambiguity and derive the right accountability model.
• Good analytical skills
• Ability to manage relationships across different entities (e.g. divisions, departments, etc.) and geographies (e.g. Singapore and Malaysia).
• Build strong culture of operations excellence and resiliency for the organisational unit to ensure and sustain stability.
• Foster an environment that values, supports and rewards collaboration and cross teams support.