Operations Director, Data Centre Group, APAC

Job Title

Operations Director, Data Centre Group, APAC

Job Description Summary

The Operations Director will be responsible for leading the operations of our Business Unit, ensuring the highest standards of service delivery, client satisfaction, and business growth. This role requires a strategic leader with strong team-building skills, exceptional client management capabilities, and a deep understanding of data centre critical infrastructure. The ideal candidate will have a proven track record in managing large-scale operations, expanding business opportunities, and navigating the cultural diversity of the Asia Pacific region.

Job Description

Strategic Leadership

• Provide strategic direction and leadership for the Business Unit, ensuring alignment with the company’s overall goals and objectives.
• Develop and implement operational strategies to enhance service delivery, efficiency, and profitability.
• Drive continuous improvement initiatives to optimize operational performance and client satisfaction.

Team Building and Management

• Build, lead, and develop high-performing teams across the Asia Pacific region, fostering a culture of collaboration, accountability, and excellence.
• Ensure teams are motivated, adequately resourced, trained, and motivated to meet operational and client demands.
• Manage cultural aspects of a diverse workforce, promoting inclusivity and effective communication across different regions.

Client Relationship Management

• Act as the primary point of contact for key clients, building and maintaining strong, trust-based relationships.
• Manage client expectations, ensuring their needs are met and exceeded through exceptional service delivery.
• Proactively identify opportunities to add value to client operations and enhance long-term partnerships.

Business Growth and Expansion

• Identify and pursue new business opportunities to expand the company’s footprint in the Asia Pacific region.
• Support the preparation of bids and proposals by providing technical insights, cost estimates, and operational expertise.
• Collaborate with the sales and business development teams to drive revenue growth and achieve business targets.

Budget and Financial Management

• Develop and manage the Business Unit’s budget, ensuring cost-effective use of resources and financial sustainability.
• Monitor financial performance, identify variances, and implement corrective actions to achieve financial goals.
• Oversee contract management, ensuring compliance with financial and operational terms.

Operational Excellence

• Ensure the reliable and efficient operation of client data centre critical infrastructure facilities, including mechanical, electrical, and HVAC systems.
• Implement and maintain standard operating procedures (SOPs) and emergency response protocols to ensure high levels of system reliability and uptime.
• Monitor key performance indicators (KPIs) and drive initiatives to improve operational efficiency and client satisfaction.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders, including clients, vendors, and regulatory bodies.
• Represent the company in industry forums, conferences, and client meetings, enhancing the company’s reputation and visibility in the market.
• Navigate cultural differences and ensure effective communication and collaboration across diverse stakeholder groups.

QUALIFICATIONS

• Bachelor’s degree in Engineering, Business Administration, Facilities Management, or a related field (or equivalent experience). A Master’s degree is preferred.
• Professional certifications such as PMP, CEM, or equivalent.
• Experience with data centre infrastructure management (DCIM) tools.
• Minimum of 10 years of experience in operations management, with at least 5 years in a leadership role within the critical infrastructure or data centre industry.
• Familiarity with energy efficiency and sustainability practices in data centre operations.
• Proven experience in managing large-scale operations across multiple countries in the Asia Pacific region.
• Strong understanding of data centre critical infrastructure, including mechanical, electrical, and HVAC systems.
• Exceptional leadership and team-building skills, with the ability to inspire and develop high-performing teams.
• Excellent client relationship management skills, with a track record of delivering exceptional service and building long-term partnerships.
• Strong financial acumen, with experience in budget management, cost control, and contract negotiation.
• Demonstrated ability to drive business growth, expand market presence, and support bid preparation.
• Cultural sensitivity and experience managing diverse teams and stakeholders in a multinational environment.
• Proficiency in using facility management software and tools.

INCO: “Cushman & Wakefield”