Merchant Onboarding Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Merchant Onboarding Manager

We are looking for a Merchant Onboarding Manager to join our Merchant Operations department. You will work closely with Sales Management, Compliance, Underwriting, Account Management, and other teams to guide merchants through the early stages of onboarding onto the Adyen platform.

In this role, you will own the onboarding lifecycle from commercial handover to operational readiness. You will design solutions that balance compliance requirements with commercial opportunities, working directly with Compliance to ensure complex deals are set up for long-term success. You will also streamline operational steps between commercial teams and onboarding, ensuring a consistent, high-quality experience for merchants.

What you’ll do

• Understand Adyen’s product offering and advise merchants or Commercial teams on how to best leverage it.
• Partner with Sales Management and Compliance to shape onboarding solutions for complex deals.
• Maintain knowledge of regulatory and scheme compliance requirements and apply them in onboarding decisions.
• Consolidate operational touchpoints into a streamlined process to reduce friction for commercial teams.
• Engage directly with merchants, ensuring a smooth and efficient rollout.
• Drive decision-making and transparency through data analysis and insights.
• Act as a consultative partner to Sales, Account Management, Compliance, and prospects, ensuring alignment between merchant needs and internal processes.
• Interact with merchants as needed to ensure accurate setup and a seamless launch.
• Educate internal teams on relevant regulatory and procedural updates.
• Contribute to process improvements that support global scalability.

About you

• 4+ years experience in commercial, compliance, project management, or related fields.
• Strong people skills and the ability to build relationships across teams and regions.
• Comfortable owning complex processes end-to-end in a fast-paced environment.
• Commercial acumen
• Able to balance compliance requirements with commercial priorities.
• Fluent in English; additional languages are a plus.
• Prior Salesforce experience is preferred.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.