Onboarding Manager

ROLE AND RESPONSIBILITIES

The Onboarding Manager will play a crucial role in ensuring that all new clients fully meet the organization’s compliance standards and regulatory obligations. This role involves overseeing customer due diligence (CDD) and enhanced due diligence (EDD) as integral parts of the onboarding process.

The ideal candidate will have a strong understanding of anti-money laundering (AML) regulations, financial crime risks, and KYC procedures. In addition, they should have experience leading a team and managing end-to-end project testing in collaboration with multiple internal and external stakeholders.

 
Key responsibilities: 

• Take ownership of the new client account opening process, performing KYC reviews and due diligence for individual, corporate, and institutional clients. 
• Well-versed with corporate onboarding processes is essential
• Verify customer identification and documentation to ensure compliance with internal policies and external regulatory requirements.
• Conduct risk assessments to categorize customers into appropriate risk levels.
• Identify and escalate potential red flags, including adverse media hits, PEP (Politically Exposed Person) status, or unusual activity patterns.
• Ensure full compliance with AML, CFT (Counter Financing of Terrorism), and KYC regulatory requirements.
• Assist in reviewing and updating policies and procedures to reflect evolving regulatory standards.
• Collaborate closely with internal teams, including Compliance, Legal, Risk Management, and Sales.
• Liaise with external stakeholders as required.
• Accurately update and maintain new client information in relevant systems (e.g., back-office platforms, online trading platforms).
• Respond promptly to internal queries related to customer onboarding and account maintenance, with an emphasis on first-time accuracy.
• Support client-facing teams to deliver a high-quality customer experience throughout the onboarding journey.
• Bring experience in streamlining processes and conducting user acceptance testing (UAT) for projects.
• Maintain a customer-centric approach, proactively providing solutions to overcome obstacles and meet business needs.

KEY SKILLS AND EXPERIENCE 

• Education: Bachelor’s degree in Finance, Business, or a related field (preferred).
• Experience: 3–4 years of experience in KYC and AML onboarding, with proven experience leading a team, managing projects, and driving process improvements.
• Technical Skills: Proficient in using screening tools for PEP and adverse media checks, such as LexisNexis, ComplyAdvantage, Sumsub, Jumio, or similar platforms.
• Attention to Detail: Strong focus on accuracy, completeness, and thoroughness in all work.
• Communication: Excellent verbal and written communication skills, with the ability to present information clearly to various stakeholders.
• Teamwork: Collaborative mindset with the ability to work effectively across multiple teams and departments.
• Workload Management: Capable of managing high processing volumes while consistently meeting service level agreements (SLAs).
• Industry Knowledge: Basic understanding of stockbroking back-office operations is an advantage but not essential.
• Process Improvement: Proactive in identifying gaps and opportunities for improvement and able to communicate requirements effectively to business analysts or development teams.
• Client-Centric Approach: Operates with integrity, balancing regulatory compliance with a strong focus on delivering an excellent client experience.