Neo4j Logo

Neo4j

Onboarding Manager, APAC

Posted 15 Days Ago
Be an Early Applicant
Remote
Hiring Remotely in Singapore
Mid level
Remote
Hiring Remotely in Singapore
Mid level
The Onboarding Manager at Neo4j will oversee customer graph database implementation projects, acting as the main contact for clients, ensuring project timelines are met, and mitigating risks. Responsibilities include conducting onboarding sessions, developing project plans, and facilitating collaboration among team members to enhance client satisfaction with Neo4j's technology.
The summary above was generated by AI

About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart. 

Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving it’s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.

 

Our Vision: 

At Neo4j, we have always strived to help the world make sense of data.  

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

The Role:

  • Manage and monitor the progress of multiple customer graph database implementation projects concurrently, orchestrating necessary support resources to assist customers with successful implementation and delivery within their deployment timelines.
  • Serve as the primary point of contact for customers throughout their deployment, establishing and maintaining strong relationships.
  • Collaborate with customers to understand their specific requirements, goals, and expectations for each project.
  • Conduct comprehensive onboarding sessions with clients
  • Help customers develop comprehensive project plans, including scope, milestones, deliverables, and resource allocation.
  • Coordinate and communicate project timelines, progress, and updates to customers and internal stakeholders.
  • Recommend and direct customers to training materials, workshops, and documentation to enable them to effectively utilize Neo4j’s tools and features.
  • Identify and mitigate project risks and issues by coordinating advisory or for-fee Professional Services resources to proactively address any obstacles that may impact project success.
  • Facilitate effective communication and collaboration among project team members, ensuring alignment and clarity of project objectives and tasks.
  • Conduct regular project status meetings and provide timely updates to stakeholders, including customers and Neo4j leadership.
  • Act as a Level 1 subject matter expert on Neo4j, providing guidance and best practices, and assemble Level 2 (CSA) and Level 3 Neo4j experts (PS) when deeper subject matter expertise is required.
  • Collaborate with Sales/Renewals and Professional Services teams to identify and pursue opportunities for additional customer project/services opportunities.
  • Continuously evaluate and improve project management processes and methodologies, identifying areas for optimization and efficiency enhancement.
  • Stay current with graph database and Neo4j technology, ensuring knowledge is applied to enhance project delivery and customer satisfaction.
  • Provide Level 1 recommendations on best practices for designing and modeling graph databases, and assemble bringing in Level 2 (CSA) and Level 3 Neo4j experts (PS) when deeper data modeling expertise is required.
  • Route technical issues to Support and manage technical escalations during the Onboarding phase.
  • Directly provide, or via CSAs, ongoing support, and consultation to clients, addressing their queries and concerns related to Neo4j usage.

Requirements:

  • 3+ years of technical project management experience servicing internal stakeholders or customers, managing multiple projects at once
  • 3+ years of customer service experience in data services or SaaS.
  • Relational, NoSQL, or Graph database experience
  • SQL experience
  • Proactive and critical thinker.
  • Shows bias for action. A result-oriented “doer”. 
  • Excellent team player.
  • Ability to identify significant problems and opportunities for improvement.
  • Adaptable and able to work effectively in a fast-paced dynamic environment.
  • Plans, organizes, and schedules work in an efficient, organized manner.
  • Ability to focus and execute on key priorities.
  • Proficiency in Excel/Google Sheets

Why Join Neo4j?

Neo4j is, without question, the most popular graph database in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. 

  • Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. 
  • Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.
  • 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others. 
  • Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
  • Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
  • A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. 
  • Neo4j was named as a Visionary in the 2023 Gartner® Magic Quadrant™ for Cloud Database Management Systems among 19 other recognized global DBMS vendors. Neo4j was also ranked as a Strong Performer among 14 top vendors in The Forrester Wave™: Vector Databases, Q3 2024.

Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. 

One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.

Neo4j Values:

Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:

(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments) 

Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. 

More information at www.neo4j.com.

Top Skills

Customer Service
Data Services
Excel
Google Sheets
Graph Database
NoSQL
Relational Database
SaaS
SQL
Technical Project Management

Neo4j Singapore Office

20 Collyer Quay, Singapore, 049321

Similar Jobs

4 Hours Ago
Remote
Hybrid
Singapore, SGP
Mid level
Mid level
Cloud • Information Technology • Security • Software • Cybersecurity
As a Territory Account Executive, you will acquire new customers and expand existing accounts in the iGaming and entertainment sector, specifically targeting companies in India. You will develop account plans, build sales pipelines, understand customer use-cases, and effectively communicate value propositions. You will also build long-term relationships, forecast outcomes, and collaborate with cross-functional teams.
Top Skills: Cloud-Based ServicesComputer NetworkingInternet Security
4 Hours Ago
Remote
Hybrid
Singapore, SGP
Senior level
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
The Named Account Executive will drive sales into enterprise accounts in Singapore, manage contract negotiations, maintain a sales pipeline, and build strategic relationships with key accounts. Ideal candidates have experience selling technology solutions and engaging senior decision makers in sectors like Public Sector and Education.
18 Hours Ago
Remote
Hybrid
Singapore, SGP
Senior level
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
As a Senior Professional Services Consultant at Cloudflare, you will provide advisory and implementation services to enterprise customers, focusing on Layer 7 application security and performance. Responsibilities include gathering requirements, producing solution designs, implementing services, troubleshooting issues, and contributing to documentation and knowledge sharing.

What you need to know about the Singapore Tech Scene

The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account