Office Experience Lead

At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.

We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity.

‘Our SEEK’

At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

• • Passion: we are passionate about SEEK, our purpose, our customers and our community
  • Team: we care about each other and collaborate to achieve together
  • Delivery: we execute with excellence and achieve great results
  • Future: we think and act for the long term

The Office Experience Lead is a key role within the APAC Office Experience team and is the most senior Office Experience role in Singapore (SG).

The primary focus of this role is to support SEEK's unique culture and help drive the overarching office experience for SEEK's people — both of which are critical to SEEK's success. This is achieved by developing and executing strategic Office Experience plans and associated tactical requirements, so that employees can consistently deliver the right outcomes and have a phenomenal experience in doing so.

In addition to leading the Singapore office, this role provides practical, hands-on support to the Kuala Lumpur (KL) Office Experience. As SEEK's Asia Hub and largest office in the region, KL can require additional capacity at key times and this role steps in to help deliver alongside the local team. Regular travel to KL and the ability to flex into a supporting role when needed are essential

Leading a team of one, this role is responsible for delivering an exceptional experience through three main areas of work: Office Services, Events & Culture, and a safe, productive and enjoyable office environment.

As an immediate priority, this role will play a central part in the relocation to and establishment of SEEK's new Singapore office. This includes coordinating the physical move, setting up the new space to reflect SEEK's culture, standards, and developing the operational plans that will underpin a seamless and exceptional experience from day one.

Office experience leadership:

• set service standards, SLAs and KPIs for SG office experience;
• run help desk triage and escalations; track and report metrics; and
• conduct experience audits; act on insights.

Policies, processes and governance:

• create SG playbooks, procedures and risk controls with global partners;
• maintain compliance for access, security and data handling; and
• keep documentation current; drive continuous improvement.

Events, culture and engagement:

• plan and deliver inclusive events that build connection and impact;
• manage calendars, comms and logistics for SG programs; and
• measure participation; optimise formats and spend.

Safety and emergency management:

• serve as Emergency Warden; lead drills, incidents and reporting;
• complete hazard assessments with Facilities; and
• ensure WHS compliance, contractor inductions and risk mitigations.

Procurement, vendors and budget:

• manage contracts, renewals and performance of key suppliers;
• run sourcing, purchase orders and invoices; and
• track budgets; find savings without reducing experience.

Data, systems and reporting:

• manage access systems, occupancy data and dashboards;
• analyse trends to inform space planning and service improvements; and
• provide regular updates to the Office Experience Manager.

Stakeholder management and team coaching

• build strong relationships across APAC functions and leaders;
• coach a part‑time team member; align vendors to standards; and
• partner with KL to provide hands‑on support during peak periods.

The Team

This role forms part of the SEEK’s Corporate Communications & Office Experience team, which is a key strategic function within the People & Culture division. The role reports to the Office Experience Manager (Developed Markets) and has a dotted-line responsibility for one part-time team member in addition to a number of external vendors.

• 5 + years previous experience in a similar Office Manager or Office Experience leadership position
• Microsoft Office Suite (PowerPoint, Word, Excel, Outlook) – advanced.
• Warm, friendly, and professional customer service focus – “Can do” attitude, especially when under pressure with multiple tasks and competing priorities.
• Understanding of the role connecting people and teams, and office environments have on building a strong culture.
• Comfortable leading in a highly visible service orientated role.
• Ability to prioritize competing tasks and manage stakeholder expectations.
• Strong communication skills: ability to communicate appropriately considering the audience, provide appropriate updates on work in progress and communicate with empathy and eloquence, kindness, humour and professionalism.
• Strong influencing and negotiation skills.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.