NonStop Customer Project Manager
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Responsibilities:
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Deliver Project Management services for the NonStop with the ultimate objective of driving customer demand with measurable financial impact.
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Lead and manage end-to-end project execution, ensuring that all project components align with customer requirements and contractual commitments.
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Collaborate with cross-functional teams, including the account team, delivery personnel, and management, to ensure successful project execution.
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Take full ownership of project objectives and outcomes. Ensure that project goals are achieved, and performance meets or exceeds the customer's expectations.
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Equip and enable the team to execute with excellence: track and monitor progress, define key performance indicators, behavior drivers, or success metrics/OKRs.
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Report status against projects and customers; facilitate regular team “look-back” debriefs to capture lessons learned, VoC and other survey/feedback insights, iterate and continuously improve project management practices and approaches for productivity and future planning.
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Establish a trusted and consultative relationship with internal teams as well as with customers.
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Acts as single point of contact for customer escalation being managed under his/her responsibility ensuring management is briefed, consulted and informed of any escalation.
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Lead and oversee the timely data entries from technical consultants in the projects under his/her responsibility as well as data accuracy and dashboard, working closely with the practice leaders.
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Lead the financial reporting (revenue and cost) for all engagements working closely with the Finance Practice Lead to ensure financial billing is reported accurately. This includes the review of the data through established governance e.g. MBRs, QBRs etc.
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Support junior project managers as they are onboarded providing project management oversight and working closely with the NonStop and Performance Leaders to drive improvements to our operating framework.
Education and Experience Required:
- Bachelor's or master's degree in business management, Engineering, Computer Sciences, or equivalent.
- PMP/PMI certification preferred
- Typically, 5-7 year's experience.
Knowledge and Skills:
- Experience designing and developing project and program planning tools and software packages to create, manage, and track project results.
- Excellent analytical and problem solving skills.
- Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross- business unit programs, including communicating with internal and external stakeholders and directing matrixed teams and resources.
- History of innovation with examples of developing new technical, engineering and/or manufacturing processes.
- Excellent written and verbal communication skills; mastery in English and local language.
- Ability to effectively communicate program management architectures, plans, proposals, and results, and negotiate options at business unit levels.
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Engineering
Job Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
