Non Digital Analysis Associate Intern

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About This Role

We are looking for a candidate who will be working with the Growth team. The candidate will gain exposure to Customer Relationship Management, Data Analysis, and Campaign Management within a high-growth environment at a global SaaS-driven organization headquartered in Singapore.

What You’ll Do

• Customer & Retailer Support: Assist the team in addressing and resolving challenges during the onboarding and sales process for the retailers/customers. Collaborate with internal technical and customer support teams to troubleshoot issues and ensure smooth transitions.
• Sales Data Analysis: Support the sales team by reviewing and analyzing data to identify opportunities for sales growth and operational improvements.
• Marketing Calendar & Initiative Management: Maintain and oversee the marketing calendar, aligning it with key campaigns, events, and milestones. Assist in executing marketing initiatives, ensuring efficient coordination across teams.
• Campaign Performance Review: Act as the liaison between marketing and cross-functional teams to support performance tracking and evaluate campaign success.
• Assist in roadshow planning and provide on-site support during the events.
• Perform any additional duties as assigned based on business needs. 

What We’re Looking For

• Detail-Oriented: Strong attention to detail in managing customer information and processes.
• Proactive: Ability to foresee potential challenges and proactively address them to ensure customer satisfaction.
• Analytical: Solid analytical skills for identifying patterns, understanding root causes, and proposing effective solutions.
• Team Player: Collaborative and able to work seamlessly with internal teams and external partners to create a positive customer experience.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.