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Astreya

Network Operations Engineer II

Sorry, this job was removed at 05:40 a.m. (SGT) on Friday, Feb 14, 2025
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Singapore
Singapore

What this Job Entails:

The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope: 

  • Applies company policies and procedures to resolve a variety of issues

  • Works on problems of moderate scope

  • Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

  • Work in conjunction with cross-functional teams to enhance service delivery and troubleshoot any OTN-related issues.

  • Troubleshooting of Optical devices such as Ciena 6500 and Infinera GX40 in Hut, PoPs and Datacenter.

  • Handle dark fiber maintenance and any other queries raised by OSP

  • Day-to-day activities involve working on multiple vendor troubleshooting various software and hardware issues

  • Support team in handling optical devices for any incidents such as hardware failure, power outage, major fiber event and etc.

  • Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service.

  • Work with ISP/vendors on fixing any issues related to the network, such as RMA process and fiber repair.

  • Knowledgeable on performing and reading the analysis/outcome of the OTDR testing.

  • Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.Perform fault isolation based on the troubleshooting outcome.

  • Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.Manage and escalate critical events while communicating clearly and concisely.

  • Document and optimize operational processes and procedures.Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.

  • Document and follow RMA processes and procedures for all relevant vendors.

  • Work cross-functionally and cross-regionally with other optical and network operational support teams. Some weekend work may be required.Other duties as required.
    This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

  • Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

  • Builds productive internal and external working relationships.

  • Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

  • Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

  • Working knowledge of ROADM, coherent transponders and long-haul operation optical networks

  • Understanding of Optical layer (L0/L1) traffic reliability configurations using Protection and/or Restoration schemes including pros/cons

  • Knowledge on DWDM device, its component and familiar with the CLI command.

  • Knowledge of Dark fiber testing and light level testing.

  • Knowledge of Network and Networking protocols.

Preferred Qualifications: 

  • Experience working in a multi-vendor network environment. 

  • Network certifications, including server level certifications 

Physical Demand & Work Environment:

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

  • Must have the ability to move from place to place within an office environment

  • Must be able to use a computer

  • Must have the ability to communicate effectively 

  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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