Support and troubleshoot production networks and peering, handle ISP/vendor escalations, perform Layer 1 and optical/IP troubleshooting (DWDM/CWDM, BGP/OSPF/MPLS), participate in global 24/7 support, and prepare root cause analyses for outages.
NOE 2
What this Job Entails:
The Network Operations Engineer II is a network support engineer for managing and troubleshooting Network Production environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Scope:
- Applies company policies and procedures to resolve a variety of issues
- Works on problems of moderate scope
- Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
- Participate in production network and internet peering strategies
- Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
- Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
- Handle traffic and any other queries raised by ISP/partners
- Support team in handling network and traffic peering for any incidents such as input errors, CRC, Capacity, Routing, Protocol, etc.
- Knowledgable in troubleshooting of optical (DWDM, CWDM) and IP network components.
- Working with multiple TAC vendors to fix the hardware issues
- Work with ISP/vendors on fixing any issues related to network
- Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
- Bachelor’s degree (B.S/B.A) from four-college or university and 2+ years’ related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Understanding of network and traffic peering
- Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
- Understanding of preparing root cause analysis for any network and server outages.
- Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
- Good understanding of:
- IP networking concepts (IPv4/IPv6, BGP, OSPF, MPLS)
- Optical technologies (e.g., DWDM, CWDM, fiber types, optical modules)
- Knowledgeable on Layer 1 troubleshooting.
Preferred Qualifications:
- Experience working in a multi-vendor network environment.
- Network certifications. CCNP/JNCIP/Ciena preferred
Similar Jobs
Information Technology
Manage and troubleshoot production networks, internet peering, traffic, optical systems, and IP components. Coordinate with ISPs, vendors, colocation facilities, and technical assistance centers to resolve hardware and network incidents. Support routing, protocol, capacity, CRC, and input errors; perform root cause analysis; and contribute to network peering strategies. Participate in 24/7 global support, including occasional weekend coverage.
Top Skills:
BgpCdnCwdmDwdmFiber OpticsIp NetworkingIpv4Ipv6Layer 1 TroubleshootingMplsNetwork MonitoringOptical TransportOspf
Information Technology
Manage and troubleshoot production networks, internet peering, traffic capacity, routing, protocols, and network incidents. Coordinate with ISPs, vendors, colocation facilities, and TAC providers to resolve hardware, optical, and IP network issues. Perform Layer 1 troubleshooting, root cause analysis, and support for DWDM, CWDM, fiber-optic, and multi-vendor environments. Participate in global 24/7 operations, including occasional weekend support.
Top Skills:
BgpCienaContent Delivery NetworksCwdmDwdmFiber-Optic TechnologyHuaweiInfineraIpv4Ipv6MplsNetwork MonitoringOptical Transport TechnologiesOspf
Information Technology
Manage and troubleshoot production networks, Internet peering, traffic, routing, capacity, and network incidents. Diagnose IP and optical network components, including DWDM and CWDM systems, coordinate hardware repairs with vendors and service providers, prepare root cause analyses, and support global 24/7 network operations. The role requires collaboration with ISPs, colocation facilities, and internal teams, including some weekend work.
Top Skills:
BgpCienaContent Delivery NetworksCwdmDwdmFiber OpticsHuaweiInfineraInternet PeeringIpv4Ipv6MplsOptical ModulesOspf
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
