Supports and troubleshoots production networks, internet peering, traffic capacity, routing, protocols, optical transport, and network hardware. Works with ISPs, vendors, colocation facilities, and global teams to resolve incidents, investigate outages, perform Layer 1 and IP troubleshooting, and prepare root cause analyses. Participates in 24/7 support rotations, including occasional weekend work, and helps maintain multi-vendor network environments.
What this Job Entails:
The Network Operations Engineer I is a network support engineer for managing and troubleshooting Network Production environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Scope:
- Applies company policies and procedures to resolve a variety of issues
- Works on problems of moderate scope
- Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
- Participate in production network and internet peering strategies
- Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
- Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
- Handle traffic and any other queries raised by ISP/partners
- Support team in handling network and traffic peering for any incidents such as input errors, CRC, Capacity, Routing, Protocol, etc.
- Knowledgable in troubleshooting of optical (DWDM, CWDM) and IP network components.
- Working with multiple TAC vendors to fix the hardware issues
- Work with ISP/vendors on fixing any issues related to network
- Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
- Bachelor’s degree (B.S/B.A) from four-college or university and 2+ years’ related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Understanding of network and traffic peering
- Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
- Understanding of preparing root cause analysis for any network and server outages.
- Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
- Good understanding of:
- IP networking concepts (IPv4/IPv6, BGP, OSPF, MPLS)
- Optical technologies (e.g., DWDM, CWDM, fiber types, optical modules)
- Knowledgeable on Layer 1 troubleshooting.
Preferred Qualifications:
- Experience working in a multi-vendor network environment.
- Network certifications. CCNP/JNCIP/Ciena preferred
Similar Jobs
Fintech • Financial Services
Leads APAC post-trade operations across transaction reporting, FX settlements, and collateral management. Oversees regulatory submissions, settlement and margin activities, operational risk controls, regulatory change, remediation, and process automation. Develops regional operating strategy, manages teams, collaborates with global stakeholders, supports new products and markets, and drives operational resilience, scalability, and efficiency.
Top Skills:
AcadiaCalypsoCappitechClsCollineDtccSwiftTrioptima
Financial Services
Supports technology programs and initiatives through planning, risk and issue management, governance coordination, budget tracking, stakeholder reporting, event and calendar management, executive communications, metrics analysis, and process improvement. The role also applies authorized AI tools to project planning and reporting while validating outputs and protecting sensitive data.
Top Skills:
Agile MethodologiesEnterprise-Authorized Ai CapabilitiesExcelMicrosoft Powerpoint
Financial Services
Develop scalable business intelligence solutions for international consumer banking products. Partner with stakeholders, engineers, and data architects to translate business needs into data requirements, models, dashboards, and self-service analytics. Own data storytelling, governance, issue resolution, and root-cause analysis across product data and the general ledger. Drive stakeholder alignment, data visualization, scalable delivery, and continuous improvement using SQL, data modeling, and BI tools.
Top Skills:
LookerPythonSQLTableau
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
