Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.
Key Responsibilities:
- Provide Level L2/3 IT network security operations support
- Respond to incident calls and ensure the SLA to our clients is met
- Perform changes to the network in-line with the organization’s Change Management processes
- Ensure compliance to policies, processes and standards, both internal and clients’ organization
- Prepare network analysis reports, including findings with analysis
- Participate in regular operations review meetings, including operational issues, tickets review etc
- Participate in projects/activities to support improvement initiatives
- Conduct proper handover from the project team to operations after commissioning of projects.
- Conduct internal training and/or knowledge transfer to team.
- Update operations documentation (technical, CMDB, etc).
- Provide Level L2/3 IT network security operations support
- Respond to incident calls and ensure the SLA to our clients is met
- Perform changes to the network in-line with the organization’s Change Management processes
- Ensure compliance to policies, processes and standards, both internal and clients’ organization
- Prepare network analysis reports, including findings with analysis
- Participate in regular operations review meetings, including operational issues, tickets review etc
- Participate in projects/activities to support improvement initiatives
- Conduct proper handover from the project team to operations after commissioning of projects.
- Conduct internal training and/or knowledge transfer to team.
- Update operations documentation (technical, CMDB, etc).
Requirements:
- At least 5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
- Diploma or Degree in Engineering, IT or its related field.
- Minimum Cisco CCNP certification
- In-depth knowledge of network routing and switching technologies and protocols
- Knowledge of network security, load balancing and optimization technologies
- Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk is preferred.
- MUST have Cisco ACI
- Ability to work in a multi-cultural team
- Good communication skills both written and verbal.
- Ability to prioritise work & multitask
- Analytical and possess good troubleshooting skills.
- Willing to work in extended hours and perform standby duty after office hour
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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