Network Engineer - Network Operations Team

Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

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Network Engineer - Network Operations Team

Location: Singapore, Portland-USA and Atlanta-USA

Salary Range: $53,000 to $179,000

Who We Are:

X serves our community of users and customers by working tirelessly to preserve free expression and choice, create limitless interactivity, and create a marketplace that enables the economic success of all its participants.

Who You Are: 

You are a Network Engineer who is proficient with the fundamentals, and eager to grow your skills on a global network. You're a motivated pragmatic thinker, eager to get the job done while finding a balance between shipping and quality with a:

• Beginner to intermediate logical and physical understanding of break/fix operations including:

  • Network layer 1,2,3, and 4.

• Beginner to intermediate understanding of network fundamentals

  • Routing, Switching, IP services, and network automation

• Working knowledge of at least two internal routing protocols, its configuration and day to day operation

• Beginner to Intermediate working knowledge of Backbone and Datacenter networks

• Beginner to Intermediate working knowledge of TCP/IP

• Methodical troubleshooting approach

• Strong documentation and communication skill set

• Technical project management mindset

• Team-player, takes initiative and highly motivated

What You’ll Do:

• Be onsite in our Atlanta or Portland data centers working alongside our Siteops engineers or in our Singapore office working with other network engineers.

• Troubleshoot physical network devices and links, test to ensure they operate as expected and put back into production.

• Contribute to the continuous improvement of tooling, automation and operational procedures

• Network troubleshooting and fault analysis; hardware troubleshooting and repair of devices outside data centers.

• Trouble ticket generation and response; carrier interface and escalations

• Liaise with third parties to fix and resolve issues

• Creation and execution of scheduled changes, process & documentation

• Participate in a 12x7 call-out rotation and shift work based on the time zone you’re hired in

• Software/firmware installation

• Monitor, manage, and respond to network based alerts

• Automate away repeatable work using python or Ansible like tools 

• Project work that comes in from upstream Neteng teams (example: datacenter tech refresh - decommissioning older devices and provisioning new ones)

Qualifications and Skills: 

• A minimum of 1-2 years of Network Engineering experience troubleshooting physical and logical issues.

• Vendor certifications such as CCNA, CCNP, JNCIA and JNCIP are preferred but not required.

• B.S. in network engineering or a related technical discipline preferred but not required.

• Understanding of unix/linux shells and scripting languages (python preferred)

• Ability to learn new networking protocols, programming/scripting languages, and vendor operating systems as necessary.