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Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.
At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Role Summary:
We are seeking a Network Analyst based in Singapore to design, implement, support, and continuously improve secure, resilient, and modern network services across retail, office, and enterprise environments in Southeast Asia and Oceania. This role contributes to the adoption of AI-enabled operations, automation, and emerging networking technologies such as SD-WAN, SASE, cloud connectivity, observability, and zero-trust security practices to improve service quality, operational efficiency, and innovation outcomes. The successful candidate will partner with internal stakeholders and external providers to deliver scalable, compliant, and future-ready network solutions aligned to business growth and digital transformation objectives.
Key Responsibilities:
- Deliver network infrastructure implementation and support across retail stores, offices, and other enterprise sites, with a primary focus on reliable connectivity, performance, and security in Southeast Asia and Oceania.
- Support the evaluation, deployment, and lifecycle management of emerging networking technologies, including SD-WAN, SASE, secure remote access, cloud networking, Wi-Fi, and next-generation edge connectivity.
- Apply AI, automation, and data-driven methods to improve monitoring, incident detection, root cause analysis, configuration consistency, service quality, and team productivity.
- Collaborate with internal IT, cybersecurity, business, and project teams, as well as telecom carriers, managed service providers, and system integrators, to deliver network projects and operational improvements successfully.
- Provide operational support for incidents, service requests, changes, patching, upgrades, and preventive maintenance to ensure stable and secure network services.
- Partner with security teams to investigate and respond to SIEM and other security alerts relevant to network infrastructure, and implement remediation actions in accordance with internal controls and policies.
- Contribute to architecture standards, technical documentation, knowledge transfer, and continuous improvement initiatives that strengthen operational maturity and scalability.
- Track asset, license, and telecom service inventories, and support vendor performance reviews against agreed service levels, delivery milestones, and business outcomes.
- Participate in site assessments, pilots, and rollout activities to identify opportunities for modernization, resilience, automation, and better user experience.
- Provide support outside standard business hours when required for critical incidents, major changes, or project cutovers, and travel occasionally within APAC based on business needs.
Education / Qualifications:
- Diploma or degree in Computer Science, Information Technology, Computer Engineering, Network Engineering, or a related discipline, or equivalent relevant experience.
- At least 3 years of relevant experience in network implementation, operations, or support across enterprise, retail, or distributed site environments.
- Hands-on knowledge of networking technologies such as routing and switching, WAN, LAN, VPN, wireless networking, firewalls, and network services including DNS and DHCP.
- Exposure to modern networking and security capabilities such as SD-WAN, SASE, zero-trust access, cloud connectivity, network observability, and infrastructure automation is advantageous.
- Experience with platforms and tools such as Cisco, Fortinet, Zscaler, ServiceNow, and cloud environments is preferred, depending on prior project exposure.
- Certifications such as CCNA, CCNP, Fortinet NSE, cloud networking, cybersecurity, Agile, or project management are beneficial but not mandatory.
- Strong written and verbal communication skills are required. Proficiency in additional languages may be helpful where relevant to stakeholder engagement, vendor coordination, or regional operations.
- Experience using scripting, automation, analytics, or AI-assisted tools to improve operational efficiency, troubleshooting, or service delivery will be an advantage.
Desired Skills and Attributes
- Strong sense of ownership, accountability, and follow-through from issue identification to resolution.
- Analytical and structured problem-solving skills, with the ability to use data, logs, and telemetry to diagnose issues and improve outcomes.
- Curiosity and adaptability in learning new technologies, especially AI-enabled operations, automation, cloud networking, and security innovations.
- Ability to work effectively across cross-functional, multicultural, and vendor-managed environments.
- Commitment to security, compliance, documentation quality, and continuous improvement.
- Service-oriented mindset with good stakeholder management and communication skills.
- Ability to identify opportunities to simplify operations, modernize services, and support innovation through practical technology improvements.
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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