Murex Analyst

Murex Analyst

Production support Analyst role for Murex Datamart, MxML and MLC.
Have a strong business and technical knowledge of Murex functionality and external interfaces.

Experience: 3 years
Job Mode: Full-time 
Work Mode: On-site

Responsibilities

· Manage the day-to-day operational and L2 production support tasks for GM & Risk System ( System health checks, Monitoring, Responding stakeholders and provide timely updates)

· Responsible for resolving incidents reported with in the agreed SLA and update progress and on issue resolution.

· Work with other support team(s), ensuring the respective teams provide proactive, timely and efficient support to users.

· Participate in the support activities and own all such issues and incidents.

· Ensure the team(s) adopt any operational workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails

· Ensure control disciplines are followed within the team(s), e.g. change standards and release processes

· Ensure all issues are proactively managed – escalate issues as appropriate to necessary teams and management.

· Analyse, identify the root cause, and escalate issues to appropriate teams and resolve issues to closure

· Create and provide Murex environment wherever necessary with Environment Team

· Participate in any Roll Swap activities or infrastructure related upgrade.

Requirements

· Degree in computer science/engineering or related disciplines.

· 03-06 years of hands on application support experience in the banking industry

· Independent, proactive and self-starter with excellent interpersonal and communication skills.

· Strong analytical and good problem solving skills.

· Ability to work in a fast-paced and team-oriented environment.

· Good functional and technical knowledge of MUREX and its MXML workflow, Datamart, Feeder and EOD reporting

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.