Responsible for managing financial, operational, and delivery performance in operations assurance and broadcast operations as a Service Delivery Manager.
Grow with us
About this opportunity
We are now looking for a key member to join our Managed Services team! As a member of our MSIP Operations Assurance team, you will be responsible for the financial, operational and delivery performance of the operations assurance and broadcast operations assignments within a managed services deal. In this role, you will play a valuable role to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations, managing the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and serving as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.
What you will do
Join our Team
You will bring
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Shah Alam
Req ID: 785524
About this opportunity
We are now looking for a key member to join our Managed Services team! As a member of our MSIP Operations Assurance team, you will be responsible for the financial, operational and delivery performance of the operations assurance and broadcast operations assignments within a managed services deal. In this role, you will play a valuable role to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations, managing the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and serving as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.
What you will do
- Manage end-to-end delivery of operations for specific customer, including delivery performance based on SLA, providing performance reporting on customer networks and IS/IT
- Coordinate any operational interface between delivery units and customers retained organization
- Act as main customer interface in managing major incidents, providing resolution reporting to customer and escalating the incident as necessary
- Ensure problem management activities are performed and supported by all delivery organizations
- Coordinate customer reporting meetings for problem management status
- Gain customer approval for solutions and/or negotiate penalties in case of customer non-acceptance
- Plan for preventative maintenance that covers customer requirements, report on any impacts and grant customer approval as necessary
- Continuously drive for efficiency, improvements and excellence in service delivery
Join our Team
You will bring
- Possess good experience as a Service Delivery Manager, Operation Services and Shared Solutions Services
- Solid presentation and communication skills and the ability to share your knowledge
- Good experience in NOC and backoffice operations
- Operations delivery management
- Incident and problem management
- Preventative maintenance
- Service delivery efficiency
- Delivering results and meeting customer expectations
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Shah Alam
Req ID: 785524
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Customer Security Director will advise and support customers on security needs, manage projects, ensure compliance, and enhance sales with security expertise.
Top Skills:
Core And Ran InterfacesDistributed Cloud SolutionsIso 27001Managed Service SolutionsNetwork SlicingOpen RanService Based Architecture
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The E2E Core Expert will manage telecom core networks across various domains, provide incident support, and oversee governance frameworks and lifecycle activities.
Top Skills:
AaaAgcfAmfBgcfBsfDnsDraHlrHssI-CscfIbcfMgcfMgwMmeMrfcMrfpMscNefNrfNssfP-CscfPcfPcrfPgwS-CscfScpSeppSgwSmfTasUpfVlrWireshark
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The BOS Client Sales Executive drives growth in OSS/BSS, IT Managed Services, and ADM through strategic account leadership, upselling, and cross-selling. They collaborate with key accounts to tailor solutions, empower teams for proactive selling, and refine commercial strategies to achieve sales targets.
Top Skills:
Application Development And MaintenanceBssCloud SoftwareIt Managed ServicesOss
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
