The MS CRM Business Analyst/System Analyst will implement D365 solutions for banking clients, gather business requirements, and manage system deployments, focusing on Sales and Service modules.
Requirements
Job Title : MS CRM Business Analyst
- System Analyst with knowledge in CRM Platform (MS Dynamics) - D365.
- Experience in implementing D365 with Banking clients (Service & Sales modules).
- Strong Functional experience with Sales & Service Modules of D365.
- Experience in Guiding users on the best possible solutions, advise them on Menus and screens - final outcome, etc.
- Experience in CRM modules for Sales and Service modules.
- Hands-on experience in the configuration of Microsoft Dynamics CRM.
- experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain
- Experience in business requirements gathering, reviewing functional specification and technical design document
- Exposure in interacting with multiple teams (functional and technical)
- Experience in aligning specification from multiple systems and interfaces (middleware, core system and CRM)
- Experience in issues management (prioritization and assignment to the rightful team)
- Experienced in mapping business processes and writing user stories and requirement specifications.
- Experienced in managing multiple system deployment projects as a Business Analyst.
Top Skills
Ms Dynamics D365
Unison Consulting Singapore Office
1 Changi Business Park Crescent, , Plaza 8 #03-06 Tower A, Singapore, , Singapore, 486025
Unison Consulting Singapore Office
#12-00, 63 Market Street, Bank of Singapore Center, Singapore, , Singapore, 048942
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