Mgr L2 Production Support, GIPS

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Job Objective

• To work with production support team to continuously improve operation efficiency of service recovery capability including monitoring, triage, automation, and production access control.

Key Responsibilities

• To identify area of monitoring coverage to be improved; and work with relevant teams to enable monitoring solution to improve monitoring coverage.
• To identify area of triage efficiency to be improved; and work with relevant teams to implement solution to improve triage efficiency.
• To identify area of automation of service recovery ability to be improved; and work with relevant teams to implement solution to automate service recovery ability.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, service end-to-end dashboard, and automation of service recovery.
• To govern and perform continuous improvement and implement controls pertaining to Production access entitlements

Key Requirements

Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support
• Knowledge on monitoring, log analytics, automation tools, i.e., Geneos, Splunk, Ansible, Grafana, Elastic Search etc.

Good to have: -

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc

Essential technical skill: -

• Familiar with basic Unix/Linux command
• Have knowledge of Unix/Linux shell script
• Familiar with SQL and have experience of Oracle DB
• Have knowledge of Java and application servers (JBoss, WebLogic etc.)
• Have knowledge of web servers (Apache, nginx etc.)
• Have knowledge of Load Balancer, VM, Network, Storage, OpenShift, Micro Services is plus point.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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