Markets Operations – Confirmations Analyst, Manager

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

About the Department

Markets Operations spans across 10 countries and the department plays a critical role in supporting our business stakeholders to execute and support the Global Businesses’ operational activities including pre and post settlements, trade control and documentation.  Markets Operations Singapore is both the Headquarters and the Centre of Excellence, centralizing majority of the operational activities for selected APAC branches and subsidiaries.

Markets Operations is embarking on a global transformation journey, providing a suite of operational support services to our business units while focusing on cost efficiency through process re-engineering, automation and straight through processing.

About the job

• Your main responsibility is to ensure that the trades (treasury products) executed by our Business Units are duly confirmed and agreed with our counterparties/clients.

• Investigate discrepancies and alleges till resolution and liaise with internal/external stakeholders and clients timely.

• Draft confirmations (long-form) or swift where required

• Ensure all queries and escalations are managed in a timely manner

• Establish and maintain a strong working relationship with internal and external stakeholders

• Drives process improvement and system automation.

• Drive new ways of working and behaviour across organisation to deliver faster, better, cost-efficient customer (internal and external service)

• Participate / Support in projects, business-driven initiatives and UAT

• Ensure compliance to Department and Bank’s operational risk and regulatory requirements.

• Continuous participation to “Growing the Team”: formalisation of team procedure, training, coaching colleagues, brainstorm ideas for any occasions, creating a fun environment among others)

Skills and experience required

• Degree holder preferred

• Good knowledge of Treasury products (e.g. Commodities, Securities Lending, FICC products) preferred

• Good understanding of Front to Back Trade operational processes. Experience in Post settlements activities of any treasury products is an advantage

• Exhibits good communication and interpersonal skills, flexibility and accountability

• Ability to work in a fast-paced environment with good time management

• Innovative mindset and constantly on the lookout to improve efficiency

• Proficient in Microsoft Office applications

• Open to working on holiday rotation and weekends, where necessary

• Able to work 100% in office, based at Tampines

The rank offered will align with your demonstrated expertise and background

You might be interested in these available openings within Markets Operations Department too. If you are applying to more than 1 position, please indicate your top choice in your CV.

• Markets Operations – Collaterals management Analyst, Assistant Manager

• Markets Operations – Trade Services Analyst, Assistant Manager – Manager

• Markets Operations – Settlements Analyst, Assistant Manager – Manager

• Markets Operations – Validations Analyst, Assistant Manager

• Markets Operations - Securities Finance Operations Specialist, Manager - Vice President

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.