foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionWe are seeking a highly analytical and strategically minded Strategic Account Manager to join our regional commercial team. As a pivotal member of our organization at Pandora, you will serve as an internal advisor and commercial architect, responsible for helping our local teams drive best-in-class account management for our most-critical strategic partners spanning multiple markets (including top global and regional F&B chains). By designing top-tier vendor growth strategies and integrating cutting-edge AI solutions into our commercial workflows, you will, in turn, empower and support our commercial teams across Asia, Europe and Turkey perform on the ground.
This role serves as an exceptional launchpad for a top-tier management consultant looking to transition into the tech industry on the commercial side, offering a unique blend of strategic advisory, AI-driven innovation, and high-impact operational execution. The ideal candidate will possess a top-tier management consulting or corporate strategy background, demonstrating the ability to apply hypothesis-driven problem-solving, develop robust financial models, and design scalable commercial frameworks that elevate our strategic vendor partnerships.
Your Mission
Act as a hands-on central bridge between regional strategic functions (Take-rate, Affordability, Product) and local execution, ensuring our commercial ecosystem is fully optimized for strategic partner success.
Shape and scale best-in-class strategic account management standards across our regional footprint at Pandora, ensuring our top-tier vendors receive unmatched commercial support.
Leverage your consulting toolkit to make a seamless transition into the tech industry, gaining deep commercial exposure and driving real-world business outcomes for our most important global and regional partners.
Empower local commercial teams by building AI-enhanced quantitative models, dynamic ROI calculators, and tailored commercial frameworks to drive vendor investments and growth.
Foster a culture of continuous improvement by embedding Joint Business Plan (JBP) best practices, scaling AI capabilities across all commercial touchpoints, and upskilling field teams.
Key Responsibilities
Strategic Partner Management & JBP Excellence
AI-Enhanced JBP Delivery: Partner closely with local commercial teams to build, standardize, and deliver best-in-class Joint Business Plans (JBPs) for top-tier accounts, utilizing AI-driven predictive analytics to forecast joint investment outcomes and long-term vendor growth.
Vendor-Centric Value Creation: Design regional playbooks that focus on maximizing value for our most strategic partners, ensuring they receive comprehensive support spanning marketing, operations, and affordability initiatives.
Hands-On Execution: Actively participate in high-stakes vendor negotiations and pitch meetings, working side-by-side with local Commercial teams to close critical Dream Brands and secure complex strategic investments.
Dream Brands Strategy: Focus on acquiring "Dream Brands"—massive, highly strategic vendors currently missing from the platform. Collaborate directly with local Commercial Directors and Managing Directors to formulate the optimal approach, craft bespoke, data-backed pitch strategies, and successfully sign these market-shifting accounts.
AI Integration & Commercial Tools
AI-Powered Tooling: Spearhead the ideation, development, and deployment of AI-powered commercial tools and lead-generation algorithms designed to help commercial teams proactively identify vendor upselling and retention opportunities.
Financial Modeling & Investment ROI: Build sophisticated, AI-assisted financial models to structure vendor investments, guiding local teams on how to maximize partner growth and platform ROI for their top-tier accounts.
Go-to-Market Playbooks: Equip local commercial teams with smart pitch collateral, structured negotiation frameworks, and strategic value propositions to successfully sell affordability programs, subscriptions, and high-visibility campaigns to enterprise partners.
Implementation Support: Roll up your sleeves to directly deploy and embed new commercial tools, ROI models, and frameworks into local markets, actively driving adoption and on-the-ground execution alongside regional teams.
Commercial Capability Building & Training
Sales & Pitch Training: Design and execute high-impact training programs for local commercial teams, focusing on advanced sales meeting preparation, strategic pitching techniques, and the creation of compelling commercial materials for C-level vendor meetings.
Analytical & AI Upskilling: Coach field teams on hypothesis-driven problem-solving, advanced analytics, and how to effectively leverage AI co-pilots and automated workflows in their day-to-day strategic partner management.
Cross-Functional Orchestration & Strategic Advisory
Internal Liaison: Act as the voice of our strategic partners, effectively communicating local market feedback, nuances, and execution blockers back to regional Product, Marketing, and Data (AI) teams to refine centralized models and self-service tools.
Best Practice Syndication: Establish forums and communication channels to share successful commercial tactics, vendor negotiation strategies, and campaign results across the region's markets.
Initiative Rollout: Support the regional deployment of new commercial policies and monetization features, ensuring local commercial teams are fully trained and aligned with overarching vendor growth goals.
Educational Background: Bachelor's or Master's degree in Business, Economics, Engineering, or a related quantitative field. An MBA from a top-tier business school is a plus.
Relevant Experience: Minimum of 4 years of experience, with a strong preference for top-tier management consulting (e.g., McKinsey, Bain, BCG) or a highly analytical corporate strategy/revenue operations role in high-growth Tech/E-commerce environments.
Consultative Acumen: Understanding of marketplace unit economics, pricing strategies, and promotional efficiency. Proven ability to solve ambiguous business problems and drive outcomes for strategic partners through strategic advisory rather than direct sales.
Advanced Analytical Skills: Strong quantitative modeling capabilities (Excel/SQL preferred) to assess regional performance metrics, draw actionable insights from complex data sets, and identify systemic growth opportunities for our vendors.
Hands-On Mindset: Proven ability to transition seamlessly from high-level strategy to detailed, on-the-ground execution, rolling up your sleeves to drive implementation directly.
Stakeholder Management: Proven ability to manage multiple regional projects simultaneously, align diverse stakeholders, and influence leadership (including Managing Directors and Commercial Directors) in a highly matrixed environment.
Executive Communication: Excellent top-down communication and interpersonal skills, with the ability to distill complex analyses into crisp executive summaries, build trust with local country leaders, and collaborate seamlessly with central product and strategy teams.
AI & Tech Affinity: Demonstrated interest or experience in leveraging Artificial Intelligence, machine learning concepts, or advanced automation to solve commercial challenges and scale operational efficiency.
