Jobs at Delivery Hero

Lead customer acquisition and lapsed-customer reactivation strategy across 15 APAC, European, and Turkish markets. Manage growth budgets, develop market plans, generate KPI insights, shape product growth initiatives, oversee leadership reporting, and coordinate cross-functional projects with marketing, product, data, and local teams.

Owns an operational process across 11 markets, defining standards, metrics, SOPs, targets, and scalable improvements for dark-store inventory, availability, fulfilment, or performance. Diagnoses store-level data to identify root causes, benchmarks performance, designs and pilots process improvements, and deploys standards through country operations teams. The role also shapes product and data tools, verifies adoption through audits, and influences stakeholders across markets. Requires strong analytics, Lean or Six Sigma problem-solving, operational experience, and approximately 25% travel.

Manage strategic global and regional vendor accounts across multiple markets. Develop joint business plans, financial models, ROI calculators, AI-powered commercial tools, negotiation frameworks, and go-to-market playbooks. Support high-value partner acquisition, vendor investment, and growth initiatives while training local commercial teams. Coordinate with product, marketing, data, and regional stakeholders to scale account-management standards, deploy commercial capabilities, and improve platform and partner outcomes.

Design, build, and operate production AI applications, agentic workflows, RAG systems, evaluation frameworks, and data pipelines. Own systems end to end, including architecture, testing, deployment, observability, reliability, and on-call support. Partner with analytics and business teams to deliver practical solutions, improve AI performance, and maintain robust data and context infrastructure. Mentor engineers and contribute to technical design, code reviews, and engineering standards.

Leads CRM lifecycle strategy and execution across three brands and 16 markets. Owns customer engagement from onboarding through retention and reactivation, driving acquisition, subscription growth, and quick-commerce adoption. Oversees CRM teams, automation, Braze operations, targeting, QA, governance, reporting, and AI-enabled workflow optimization. Partners with Growth, Commercial, Product, Data, Engineering, and local markets to deliver measurable commercial impact and operational excellence.

Lead APAC and Europe vendor growth and affordability strategy, manage a seven-person cross-functional team, align product and performance initiatives, own P&L impact of affordability programs, and drive execution across central, regional, and local stakeholders using data-driven playbooks and A/B testing.

Own quick-commerce growth performance across markets, focusing on MAU penetration, trials, incentive strategy, and sustainable unit economics. Monitor economic performance, identify cost inefficiencies, establish scalable incentive standards, lead cross-functional initiatives, partner with commercial and growth teams, and provide decision-ready reporting and analysis to senior leadership.

Build and enhance customer-facing iOS experiences across the cart-to-post-order journey. Own development throughout the SDLC, contribute to architecture decisions, maintain code quality through reviews, optimize high-performance applications, manage CI/CD pipelines, and collaborate with Product Management to deliver scalable solutions for millions of users.

Manage workforce planning across headcount, vacancies, hires, exits, and personnel costs. Maintain Anaplan data, reconcile workforce and financial plans, analyze variances, develop scenarios, and support budgeting and forecasting. Partner with People, Finance, and business stakeholders to validate inputs, resolve discrepancies, improve planning processes, and deliver accurate reports and dashboards using Anaplan, Workday, and spreadsheet tools.

Own the vision, strategy, roadmap, and execution for foodpanda’s checkout and post-order fulfillment experiences. Use customer insights, analytics, experimentation, and product judgment to improve onboarding, conversion, fulfillment, and customer satisfaction. Partner with engineering, design, analytics, logistics, customer experience, and commercial teams while leading agile product squads and delivering scalable solutions.

Own a portfolio of restaurant partners and drive commercial performance through account growth plans, data analysis, promotions, advertising, assortment optimization, and negotiations. Monitor KPIs, identify opportunities and risks, resolve operational challenges, and collaborate with Marketing, Operations, and Partner Support to improve partner results and profitability.

Design, develop, and optimize scalable frontend applications and backend services using React and Golang. Contribute to architecture, coding standards, testing, cloud practices, CI/CD, reliability, and performance optimization. Collaborate with product and international teams, resolve complex technical issues, participate in architectural decisions, and mentor junior engineers while building customer growth and retention experiences.

Owns sourcing, merchandising, and full P&L performance for assigned grocery categories in foodpanda’s Singapore pandamart business. Develops category strategies, negotiates supplier terms and funding, expands product selection, ensures competitive pricing and reliable supply, and drives commercial initiatives. Partners cross-functionally with supply chain, marketing, finance, operations, pricing, imports, and strategy teams while using data to forecast demand and improve customer experience.

Develop and maintain frontend and backend features for foodpanda’s global platform. Collaborate with international cross-functional teams, contribute to system architecture, write clean and tested code, maintain automated tests, and support cloud environments and CI/CD pipelines. Apply software design and reliability practices involving resiliency, monitoring, alerting, and scalability. Troubleshoot issues across applications, backend services, and infrastructure while developing products that acquire, retain, and grow customers.

Senior Data Analyst responsible for strategic analytics supporting quick commerce across 16 markets. The role develops causal impact models, ROI measurements, SQL data models, dashboards, and AI-powered analytical workflows. It partners with senior operations, supply chain, and commercial stakeholders, provides actionable recommendations, defines measurement frameworks, and mentors junior analysts. The position also drives automation, anomaly detection, root-cause analysis agents, and LLM-assisted insight generation.

Senior Backend Software Engineer responsible for designing, building, and optimizing large-scale distributed systems. The role focuses on backend architecture, microservices, cloud infrastructure, reliability, scalability, performance monitoring, automated testing, CI/CD, and code quality. Responsibilities include resolving complex technical issues, managing delivery priorities, collaborating with Product and international teams, participating in architectural reviews, and mentoring junior engineers. Strong experience with Golang, AWS or GCP, Docker, Kubernetes, databases, Redis, Elasticsearch, and observability tools is required.

Leads long-term logistics optimization strategy for Quick Commerce across 16 markets. Drives data-backed investment decisions, delivery performance, cost efficiency, service levels, and continuous improvement initiatives. Partners with Product, Technology, Data, regional, and local teams to develop scalable tools, processes, and best practices while influencing senior stakeholders and coordinating complex multi-market execution.

Leads Singapore DMart operations across dark stores, warehouses, distributors, and third-party providers. Oversees operational OKRs, budgets, compliance, staffing, productivity, service quality, and cost control while driving process improvements and growth. Partners with sales, supply chain, department heads, and regional stakeholders to optimize operational performance and customer experience.

Leads commercial strategy and operations for Fresh categories across 11 markets. Responsibilities include category direction, supplier partnerships, strategic sourcing, negotiations, portfolio optimization, pricing, promotions, forecasting, KPI management, product launches, margin improvement, and cross-functional collaboration across commercial, marketing, supply chain, operations, and finance teams.

Manage performance marketing campaigns across APAC and Europe, overseeing budgets, pacing, optimization, channel mix, and ROI. Use Google Ads, Apple Search Ads, paid social, analytics, AI automation, and experimentation to drive customer acquisition, engagement, and retention. Analyze campaign performance, resolve tracking issues, identify growth opportunities, and present data-driven recommendations to regional and cross-functional stakeholders.