Manager, Reserve Card Relationship Manager

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Our Reserve Card Managers (RCMs) play a critical role in driving UOB’s credit card business in the premium segment. Our RCMs are skilled in managing the lifestyle and banking needs of our Reserve Card clients. They build deep, meaningful relationships and consistently exceed expectations of their clients.

Job Requirements

• Minimum of 2 years’ experience in hospitality, luxury retail or air crew

• Able to communicate with confidence

• Able to work well under tight timelines and pressure

• Basic interest in luxury goods, fashion trends, super cars and fine wines

• Basic understanding of payments and credit card rewards

• Able to present, promote and sell our card products and related services

• Strong prospecting and negotiation skills to meet sales goals

Job Responsibilities

• Deliver best-in-class account management to clients, by anticipating requests and resolving issues in an effective and timely manner

• Assist with the banking and lifestyle requests of clients; examples include redemption of frequent flyer miles, securing restaurant reservations and making golf bookings

• Achieve acquisition targets by bringing in new clients through internal leads and external sources

• Attend related dining/fashion events to build rapport with existing portfolio of clients, and to expand network of potential leads

• Contribute to overall team results by accomplishing individual sales targets

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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