Manager, Product Management, Payment Gateway

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management, Payment Gateway

Overview:
Mastercard Gateway and Acceptance are key strategic priorities for the Asia Pacific region. Our goal is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering best-in-class experiences across both online and in-person commerce. We aim to establish Mastercard Payment Gateway Services (MPGS) as the preferred platform for acceptance.
As a critical component of Mastercard’s regional growth strategy, this role will be involved in product and program management for the Asia Pacific region. The individual will drive the delivery of new features, functionalities, payment channels, and options in collaboration with the Gateway Commercialization team, Customer Solution Centers, Global Product, Operations, Delivery, Compliance, Legal, Marketing, and other partners.
Role:
• Develop a strong understanding of market strategy, industry trends, and customer needs in the gateway and acceptance landscape, including PSPs, payment facilitators, acquirers, and merchants.
• Assist in the product pipeline development for MPGS in Asia Pacific—identifying opportunities in collaboration with financial institution account teams, market development teams, and Customer Solution Centers
• Collaborates with internal teams to develop use cases / user stories, identifying and documenting business and technical requirements to help inform development need
• Oversee the full product management lifecycle, including identifying opportunities, positioning, roadmap planning, intake coordination, liaising with Global teams for feature development, technical onboarding and solution support.
• Shape market value propositions based on customer insights and research; develop go-to-market strategies that clearly differentiate Mastercard in the acceptance space.
• Manage operational and compliance issues via collaboration with internal teams to ensure timely resolution.
• Provide market intelligence and product requirements to global Product Development and specialist teams.
• Set up dashboards for critical performance indicators and operational reviews
All About You:
• Prior experience in the payments in APAC within e-commerce, or acceptance services industry—ideally within a large PSP, acquirer, or similar organization.
• Strong product management knowledge, with experience working on product and proposition launches in multiple markets
• Strong analytical mindset and comfort working with financial data and performance metrics.
• Strong communications and interpersonal skills with ability to build credibility with key stakeholders across multiple levels - internally and externally
• Entrepreneurial spirit that can bring new ideas and wants to make an impact
• Ability to balance strategic thinking with attention to detail.
• Take ownerships and operates with little supervision

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.