Department Description
Finance Technology
Team Description
Finance Technology
Role Description
This role is an individual contributor role and will be reporting to the local Production lead of Finance Technology. This role requires excellent Service Operations, Service Transition, DevOps / SRE (Site Reliability Engineering) Capabilities with good engineering mindset for better collaboration with Dev Engineers, architects, Testers and Business users.
LSEG Finance Technology has complete Enterprise Resource Planning suite of applications as the core supporting technologies for our current state LSEG Finance business. Current state technology suite has SAP ERP and Oracle E-Business Suite, RMB, EPM (deployed on Oracle Cloud infrastructure).
LSEG is also embarking on a Finance Transformation programme, delivering our Finance Vision and transforming the way we work to create value and deliver sustainable growth for the business. The Programme shall drive efficiencies and maximise benefits for LSEG by moving to a single cloud-based Enterprise Resource Planning and Performance Management supplier for Billing and Accounting (ERPM) which is through Oracle Fusion.
This role is going to play a vital role in helping Global lead to drive current state production operations in a much efficient way than it is now by coordinating with multiple production teams. Expectations are to improve Production standards, Stakeholder communications, Driving Major Incidents, Service Management reporting, building knowledge repository etc. Also, this role is crucial in aligning the current state standards with our future state Migration of ERP to Oracle Fusion. So, more coordination is needed with all stakeholders of Transformation as per the guidance from Global lead.
- Administer Oracle ERP support Groups GL, sub-ledgers (including Procurement, Expenses, AR, AP, Projects, Billing, Fixed Assets) and all relevant interfaces.
- Provide Techno-Functional on going support and maintenance across the Groups ERP platform, Oracle R12
- Support core modules across Oracle R12 including, GL, AR, AP, CE, PO, FA, PA, iProcurement,and AGIS, including security maintenance, system configuration and integration.
- Provision of first and second line support, as well as delivering on agreed enhancement requests to the Oracle system
- Preparation and maintenance of documentation (functional specifications, configuration documents etc)
- Management of issue resolution, including TAR management
- Administration of the Finance Remedy system to assign tickets to team, and leverage information within Remedy to maintain efficient and complete support service to the business
- Liaising with third- and fourth-line support as required, including the managing deployment schedules with Group IT across production and other various development environments
- Develop and grow the use of Third party tools used with the Oracle EBS system, (i.e. Config Snapshot, Excel4Aps, More4Aps, Noetix View Builder) within the organization and provide 1st and 2nd level support on these tools
- Supporting the group Finance Tech Support team with on-site support on new implementations as appropriate
- Experience and Knowledge in Oracle Fusion to involve in cloud migration project.
- Experience in SQL,PL/SQL,Oracle Reports/Forms Builder, XML Publisher, Workflow Builder
Lead Responsibilities:
- Understand the current state standards, steer the teams to common central standards and align as one team.
- Influence teams to bring right work culture and showcase the best practices by leading with examples.
- Drive production service operations during India hours and improve support standards, stakeholder communications etc.
- Adopt and embed best practice into all support projects through the alignment to the Change Framework
- Gather data/information on potential ideas and solutions, developing an understanding of cost/benefit principles.
- Bring right changes to our current service management reports to ensure e2e portfolio work is visible and reported in right formats in right forums.
- Define right problem management process and influence teams to strictly adhere.
- Collaborate with our CorpTech governance teams and ensure FinTech is aligned.
- Must be good in Oracle R12 platform including, GL, AR, AP, CE, PO, FA, PA, iProcurement, and AGIS, including security maintenance, system configuration and integration
- At least one Oracle Fusion implementation is required.
- Good knowledge on Third party tools used with the Oracle EBS system, (i.e. Config Snapshot, Excel4Aps, More4Aps, Noetix View Builder)
- Strong individual contributor with highly influential skills in transforming teams.
- Must have experience in any ERP platform support (preferably Oracle), with good track record in Production support process improvements.
- Sound knowledge in Finance Domain.
- Must have ITIL certification with a degree from recognized university.
- SRE certified would be preferrable.
- Excellent information management, collation and reporting skills, and proficiency with reporting tools like Power BI, Tableau or any.
- Strong time management, workload planning and organisational skills
- Excellent written presentation and documentation management skills
- Excellent interpersonal and communication skills; proven ability to work within a team
- Experience in a similar support role
- A strong customer service focus and the ability to build effective working relationships with employees and external stakeholders/suppliers.
- The ability to work effectively in a team environment and to process deadlines.
- High attention to detail and an orderly approach to processing.
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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