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1. Change Control Management
a. Driving consistency in the change controls as part of IT governance framework to manage in the area of IT operational risk assessment/ controls and ensure compliance to good ITIL practices and regulatory requirements
b. Build a strong IT compliance and operational risk functions & culture
c. Support the activities for RCSA (risk & control self-assessment)
d. Drive discipline and consistency around IT asset inventory and change control
2. Service Management Service
a. Maintain a high level of IT service quality for both internal & external customers and drive
the IT units towards meeting the agreed business SLAs.
b. Establish and maintain the IT processes and controls to ensure enterprise information assets
are adequately protected
c. Identify, develop, implement and maintain processes across the Sg Branch to reduce
information and information technology risks, and respond timely to events and incidents
3. Business Continuity & Disaster Recovery Management
a. Responsible for SG Branch's business continuity management (BCM) to identify and mitigate
the organization’s risk of exposure to internal and external threats
b. Provide the organization with the ability to effectively respond to threats such as
natural disasters or cyber adversarial actors and data breaches, and protect the business
interest of the organization
c. BCM includes disaster recovery, business recovery, crisis management,
incident management, emergency management and contingency planning.
d. Ensure the SG branch meets regulatory expectations as well as customers and internal stakeholders.
Managerial (team/group responsibilities)
▪ To provide leadership in delivery of IT services to support the implementation of business plans in terms of infrastructure stability and security, cost efficiency, and customer centricity.
▪ To be abreast of all current and new internal policies / procedures and regulatory requirements, and ensure all work deliverables comply with these requirements.
▪ To perform supervisory duties including management, coaching and giving performance evaluation and career development of all direct reports.
▪ To reward and recognize high achievers & to maintain robust bench strength through providing career progression & succession planning.
▪ To create a conducive and quality work life environment for all employees.
▪ To coordinate within business and technology units to ensure proper staff coverage of key functions in both BAU environment and Business Continuity/Disaster Recovery situation.
Organizational (organizational responsibilities)
▪ Collaborate with various Business Units to ensure that the overall IT plans support growth ambitions and customer experience journeys.
▪ Development and implementation of sound IT Operations and IT strategy.
▪ Evaluate new Technologies for innovation and improvement of infrastructure
(efficiency, cost effectiveness or adding capabilities). Keep abreast of evolving trends through more feedback sessions with our vendors and suppliers.
▪ To keep abreast of evolving trends through more feedback sessions with our vendors and suppliers.
▪ To ensure active management of the approved annual operating budget, support and drive digital and cost saving initiatives.
▪ Support the monthly and quarterly assessments and forecasts of IT Department's financial performance against budget, financial and operational goals.
▪ Member of:
o Operational Risk Management and Compliance Committee
o Business Continuity and Operations Committee
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
