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Job Title
Manager, Account Management
Summary of the role
The Manager, Sales & Account Management will be responsible in managing and growing existing customer accounts, identify and capture new business opportunities within a specified territory or customer segment to expand Amadeus business and revenues.
In this role you’ll / Your main responsibilities
- Sales and Prospecting: Lead all stages of the sales cycle, promote and sell products, and ensure CRM is updated. Identify and prioritize business opportunities, deliver sales presentations, and manage negotiations to closure.
- Customer Retention and Growth: Adopt a consultative approach to meet client needs, follow up to ensure customer satisfaction, and identify new business opportunities. Develop customized account plans and increase Amadeus market share.
- Account Management: Handle operational requests, ensure optimal use of Amadeus technology, and organize regular business reviews. Work with Customer Success Team to retain and grow the IT portfolio.
- Collaboration: Maintain product knowledge, support marketing activities, provide market and competitor analysis, and give feedback to Customer Solutions.
- Stakeholder Management: Build relationships with key decision-makers and translate them into winning strategies for Amadeus.
- Internal Collaboration: Drive relationships with internal stakeholders, act as the central point for customer inquiries, and contribute to cross-organizational development.
About the ideal candidate
- University degree in IT or Business with an IT component.
- Experience in IT Sales or IT Consulting (5-8 years).
- Fluent in English; additional languages are a plus.
- Strong knowledge of the travel industry and travel distribution ecosystem.
- Experience with large travel agencies and technical pre-sales consultancy is valued.
Application process
The application process is easy and fast. Create manually your candidate profile or uploading your CV/Resumé.
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
