Critical Tasks and Expected Contributions/Results:
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Support the sales team in handling day to day escalations from intermediaries and clients in a timely manner
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May accompany the sales team on customer calls to gather market insight and support sales effort.
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Maintains sales programs by keeping customers informed about available services, supplies, prices, and new products.
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Deliver high quality customer service to internal customers, clients, intermediaries and prospects by doing the appropriate and required investigation, answering queries, and resolving service issues
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Provide pre-sale support in generating quotes and proposals
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Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
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Take ownership of quotations by ensuring internal processes are followed and deadlines are met
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Identify areas of process improvements and work with respective functions in executing changes
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Prioritizes own work and meets agreed timelines.
Key Challenges/Anticipated Changes in Environment:
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Ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals.
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Liaise with internal departments, e.g. underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client.
Developmental Value of Position:
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Opportunity to do direct sales work and assigned sales targets
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Ability to work independently to achieve ambitious new business targets.
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Lead the research and development of new business opportunities and products in local areas
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Liaise with other Cigna worldwide offices to develop opportunities; to drive cross sell activities
Experience/Knowledge, Education and Other Requirements:
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Bachelor’s Degree in Insurance, Business Administration, Accounting, Marketing or related field
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Sales support or direct sales experience in a similar industry will be advantageous
Personal Competencies Required:
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Excellent communication skills
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Microsoft applications skills including Word, Excel, PowerPoint and Outlook
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Able to multi-task and work under time pressure
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Strong analytical skills
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Good interpersonal skills
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Good organizational skills
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Adaptable
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Self-motivated, responsible and holds self and others accountable to meet commitments
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Operating effectively, even when things are not certain or the way forward is not clear
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Resourceful and independent
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
