The role involves configuring and supporting Veeva Vault for customers, educating teams, troubleshooting issues, and managing migrations.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
We are looking for professionals, who wish to become experts in the Veeva Commercial Cloud product suite, who have a passion for helping customers achieve their business vision, and who wish to participate in the transformation of the global Life Sciences Industry.
What You’ll Do
- Help to keep up to date and configure new features within the Veeva Vault suite
- Work closely with customers' business and IT to understand their requirements
- Guide customers in adopting Vault and industry best practices
- Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, security, fields, page layouts, and notifications
- Ad-hoc training to educate the customer administration team and enable customers to manage administration needs internally
- System administration and Tier ⅔ troubleshooting and how to’s
- Support for customer Vault migration and proactively involved in the migration projects
Requirements
- Excellent verbal and written communication skills in English
- Proven ability to work remotely and independently in support of multiple customers
- 5+ yrs working experience with configuring, supporting, and implementing software solutions
- 3+ yrs customer-facing experience and manage customer expectations
- At least a Bachelor’s degree or equivalent relevant experience
- Authorized to be employed in Singapore. Veeva does not anticipate providing sponsorship for employment visa status
Nice to Have
- Veeva CRM experience
- Knowledge and applicable work experience in the Pharmaceutical and Life Sciences
- Fluency in Mandarin, to enhance the collaboration with the team based in China
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Top Skills
Veeva Crm
Veeva Vault
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