Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
The Mailroom Supervisor is to provide the highest standard of mailroom service at client site with the team at all times. Maintain relationships with equipment vendors and monitor equipment performance.
Propose suggestions to improve operation process and procedures
Identify opportunities for service enhancement and growth of business
Build and maintain excellent client relationship and assure the highest customer service standards and client communication
Follow up issues and apply examples of good practice
Lead and manage staff to provide quality service to ensure client service expectation is met
Foster a positive, cohesive, collaborative, and team-oriented work environment between staff members of both intra- and inter-office departments
Maintain site employee capability matrix
Prepare monthly site invoice
Prepare annual and ad hoc budgets for site operations
Perform any other tasks assigned
Relevant experience in which at least 1 years in supervisory role
Previous mailroom experience is a must, ideally from customer driven and professional service background
Able to lead, motivate, train & retain staff
Able to delegate, prioritize and handle multiple tasks
Strong customer service skills and professionalism
Proficient in Microsoft Office
Only Singaporean or PR are eligible to apply
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
