Singapore Economic Development Board (EDB)
Jobs
[LTA-ITCD] PRP / SNR ENGINEER, CITIZEN SYSTEMS (SALESFORCE) / (SERVICENOW)
Singapore Economic Development Board (EDB)
[LTA-ITCD] PRP / SNR ENGINEER, CITIZEN SYSTEMS (SALESFORCE) / (SERVICENOW)
Be an Early Applicant
Develop and configure a next-generation Enterprise Feedback Management System using Salesforce and ServiceNow. Design/customize applications, build Apex/LWC/ServiceNow apps, implement integrations and data migrations, create user stories, apply AI to feedback resolution, configure security/administration, and collaborate with stakeholders and vendors to deliver solutions.
[What the role is]
PRINCIPAL / SENIOR ENGINEER, CITIZEN SYSTEMS (SALESFORCE) / (SERVICENOW)[What you will be working on]
1. Salesforce
You will be part of the team to develop next generation Enterprise Feedback Management System (EFMS) using Salesforce CRM SaaS to manage citizen feedback such as public feedback on LTA services and assets, central call centre, road closures/works applications and bike sharing services. EFMS is crucial to LTA in delivering a good and safe land transport system.
2. ServiceNow
You will be part of the team to develop next generation Enterprise Feedback Management System (EFMS) using ServiceNow Customer Service Management (CSM) SaaS to manage citizen feedback such as public feedback on LTA services and assets, central call centre, road closures/works applications and bike sharing services. EFMS is crucial to LTA in delivering a good and safe land transport system.
Your responsibilities will include:
- contributing to the development of EFMS and feedback resolution processes using AI
- Collaborate with stakeholders to gather business requirements, translate them into technical specifications, and implement solutions aligned with business needs
- Draft clear and actionable user stories, supporting effective communication between business and technical teams
- Design, configure, and customize Salesforce solutions, including custom objects, flows, Apex triggers, Lightning components, and Visualforce pages
- Integrate Salesforce with other internal (such as asset management system, etc) and external systems (such as oneservice, etc) using REST/SOAP APIs, middleware, and other integration tools
- Work with LTA vendor(s) to implement solution
[What we are looking for]
- Knowledge in IT, Computer Science, Engineering or a related
1.Salesforce
Development/Customization Experience
- Apex development
- Visualforce page development.
- Lighting Web Components (LWC) development
- Understanding of data modelling, flows, validation rules, and automation tools.
- Experience in 3rd party API integrations.
- Experience with data migration through other custom CRM
Configuration Experience
- Hands-on configuration experience in administration setup, e.g., managing org, users, profiles, roles, security controls, data & support processes configuration
- Experience in designing custom objects, custom fields, picklists, page layout, workflow, approval processes, validation rules & flow
- Experience in report & dashboard configuration
- Experience with OmniStudio & Omniscript will be an added advantage
- Certified Salesforce Platform Developer will be an added advantage
2.Servicenow
Development/Customization Experience
- Design and implement custom application(s) and integrations using ServiceNow's platform capabilities, including Flow Designer, Workflow, and Orchestration
- Implementation of ServiceNow Now Assist capabilities
- Understanding of data modelling, flows, validation rules, and automation tools.
- Experience in 3rd party API integrations.
- Experience with data migration through other custom CRM
Configuration Experience
- Experience in workflows, Flow Designer, IntegrationHub, UI Builder, and scripting
- Worked on integrations of ServiceNow Monitoring Tools
- Knowledge of Agent workspace and Virtual agent
- Hands-on configuration experience in administration setup, e.g., managing org, users, profiles, roles, security controls, data & support processes configuration
- Experience in report & dashboard configuration
- ServiceNow certifications such CAD (Certified Application Developer) will be an added advantage.
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
Singapore Economic Development Board (EDB) Singapore Office
Similar Jobs
Artificial Intelligence • Productivity • Sales • Software
Lead full sales cycle for monday CRM across Southeast Asia enterprise accounts within a product-led growth motion. Run consultative discovery and demos, close quota-bearing deals, negotiate contracts, partner cross-functionally, and position CRM to deliver customer ROI and strategic outcomes.
Top Skills:
AIMonday CrmMonday.Com
Fintech • Mobile • Payments • Software • Financial Services
Advise on end-to-end employee relations matters across APAC, handle complex conduct, capability and absence cases, support grievances and rare external disputes, analyse ER data to identify trends, update policies, partner with People Partners and global ER teams, deliver training, and contribute to local and global projects to improve People Services processes.
Top Skills:
Google SuiteSlackWorkday
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
The Engineer will develop and sustain RDA capabilities to improve equipment performance and process control in semiconductor manufacturing during NPI and ramp phases.
Top Skills:
Ai-Assisted ToolsFault Detection & ClassificationManufacturing Data SystemsRda PlatformsStatistical Process Control
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
