Logistics Order Management Representative

Job Description

Responsible for overseeing all aspects of product movement within the supply chain, ensuring timely, accurate, and cost-effective delivery of products to their designated locations. This role demands a dynamic professional adept at balancing operational efficiency with innovative strategies to drive continuous improvement and spearhead digital transformation in logistics.

The ideal candidate will exhibit strong functional expertise in developing and executing effective solutions for various work assignments. Responsibilities may extend across site-level, regional, or global operations, requiring a strategic approach to optimize logistics performance.

Key logistics activities include:

• Delivery Management: Manage and process inbound and outbound deliveries for trade, service, and internal customers to ensure seamless logistics operations.

• Shipment Tracking: Ensure timely updates of Proof of Delivery (POD) for key orders to maintain accurate shipment tracking.

• Customer Support: Handle customer inquiries through email, chat, or other non-voice channels, providing accurate and timely updates on shipment statuses, delays, or exceptions.

• Order Expedition: Collaborate with material planners and logistics teams to expedite urgent orders when required.

• Issue Resolution: Investigate and resolve issues related to shipments, orders, and delivery discrepancies by applying a broad understanding of logistics principles and practices.

• Cross-functional Collaboration: Work with warehouse, transportation, inventory teams and/or other internal stakeholders (COpC & Sales) to address and resolve critical issues and escalations.

• Compliance Management: Ensures adherence to internal and external compliance requirements, maintaining a high standard of operational integrity.

• Data-driven Insights: Utilize data analytics to identify opportunities for revenue maximization and operational efficiency.

• Process Improvement: Design and implement logistics strategies and processes. Identify process deficiencies and recommend improvements to enhance service delivery while optimizing cost & maintaining quality.

• Automation & Innovation: Support the adoption of automation tools and new workflows to improve work efficiency and streamline operations.

• Project Participation/Leadership: Lead or participate in logistics projects, contributing ideas and making recommendations in coordination with other functions and third-party partners.

• Continuous Improvement: Drive initiatives for continuous process enhancements, leveraging digital innovations to improve overall logistics performance.

In addition to the above:

• Customer Experience: Commit to delivering exceptional services and fostering a positive customer experience with a customer-centric mindset.

• Priority Management: Ability to manage competing priorities and align work with business objectives.

• Attention to Detail: Ensure accuracy in data handling and operational tasks.

• Team Collaboration: Demonstrate strong collaboration skills, fostering a team-oriented environment.

• Agilent Values: Actively promote and embody Agilent Values in daily activities and decision-making.

Qualifications

• Bachelor’s or Master’s degree in Business, Supply Chain, or a related field.

• Typically 4+ years of relevant experience.

• Hands-on experience with SAP ECC is a plus.

• Lean Six Sigma certification is optional but advantageous.

• In-depth knowledge of the field with the ability to work independently.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Manufacturing