Manage and enhance training programs, conduct needs analysis, track training effectiveness, and foster a culture of development in the hotel.
Company Description
NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.
Job Description- Consistently offer professional, warm, and engaging service
- Participate in the creation, implementation, and facilitation of the hotel's training plan and its budget, aligned with the property's strategic goals and objectives
- Conduct an annual training needs analysis and collaborate with department heads, guest feedback, audits, and performance reviews to identify development opportunities for their teams
- Define learning priorities (onboarding, technical skills, soft skills, management, etc.)
- Initiate, coordinate, deliver, and follow up on all training activities within the hotel
- Actively establish relationships and partnerships with industry associations, external training providers, and academic institutions related to the hospitality industry
- Update and maintain accurate records of training activities and participant information
- Track attendance and post-training evaluations
- Measure the impact of training on operational performance (KPIs, feedback, quality audits, etc.)
- Prepare monthly training reports and annual training reviews
- Select and coordinate external speakers / certified training organizations
- Train and support internal trainers
- Foster a culture of knowledge sharing, coaching, and mentoring within the organization.
- Maintain an up-to-date training calendar to maximize learning resources and opportunities
- Stay up to date with industry trends, new learning technologies, and best practices in L&D.
- 3-5 years proven experience in Learning & Development, ideally within the hospitality industry.
- Strong communication and interpersonal skills, with the ability to build relationships at all levels.
- A proactive, problem-solving attitude with a genuine desire to support and empower others.
- A proven track record of designing and executing L & D initiatives to yield best outcomes.
- A team player who thrives in a fast-paced, service-oriented environment.
- Passionate about developing people and driving organizational growth.
Top Skills
Learning Management Systems
Training Software
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