Lead Specialist - Technology Support Services

As the Lead Specialist -Technology Support Services, you will be the trusted advisor and technical support professional for the WESCO Global Solutions business. The Advanced Technology Support (ATS) team is the second tier of support in all our technologies. You will act as a technical advisor to the Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES)and Utility and Broadband Solutions (UBS) sales organizations. The team proactively works with all global sales representatives and supports all large, complex and global opportunities. The team also supports the Corporate Marketing, Supply Chain Solutions and Category Management groups as Subject Matter Experts.

Preferred Additional Skills:

• Experience with Cisco Catalyst switches, Cisco Nexus switches, and Cisco Meraki switches/firewalls and Juniper EX switch configs, and switch stacking)
• Layer 1, 2, and 3 troubleshooting experience is preferred
• Technical Knowlede: Strong understanding of TCP/IP, routing protocols (BGP, OSPF), VLANs, and network security (Firewalls, VPNs) is preferred
• VMware ESXi + vCenter (hands-on troubleshooting)
• Windows Server + basic Linux
• NetApp storage (NFS/NAS)
• Dell server handware + iDRAC
• Strong OS & infrastructure troubleshooting

Responsibilities:

• Establish Wesco’s credibility with end user customers and deliver value throughout the sales cycle as the technical liaison.  Position standards based technology solutions and education that meets the customer’s needs.  Provides deliverables of BOM’s, design (Visio/CAD, iBWave, JVSG) and written specifications as needed, with consideration to encompass clear depiction of Wesco’s Value Message including our Supply Chain and Global solutions.
• Align with Wesco business leaders as a technical resource within the respective territories to better execute sales strategies and initiatives.  As a trusted technical advisor, provide business leadership and technical guidance to sales reps through coaching, motivation and acknowledgement. 
• Utilize the Global Technical Resource Center (GTRC) and Solutions Support as part of a holistic team strategy allowing the TSS to scale, by delegating core tasks of a project.  This engagement results in improved turnaround time on customer deliverables and a higher product attachment rate to the overall solution. 
• Take part in advanced technical training and continued education, gaining the knowledge to understand system architectures and position them in terms relevant to the customer.  Achieve and maintain Industry recognized credentials relevant to their discipline, territory needs and customer requirements.  
• Vendor liaison to our key Vendor Liaison/Technology Alliance Partner (TAP) manufacturers at a regional or global level as needed.  Identify opportunities to specify TAP vendor products in the market and maintain WESCO’s position as the trusted advisor. 
• Deliver technical presentations and execute hands-on training in client meetings, technical seminars, and industry trade shows to educate customers and partners on emerging technologies.
• Identify and position customer visits to WESCO’s Corporate Lab for the purpose of technology and product evaluation. Act as SME for customer visits when required to do so.

Qualifications:

• Degree / Diploma (or equivalent) & commensurate years of technical experience required
• Licenses/Certificates/Designations – based on their technical field of expertise required
• Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
• 9+ years of experience in the technical field of design, implementation and/or commissioning
• 5 years experience designing using Visio or AutoCAD 2D or JVSG or iBwave preferred
• BICSI RCDD and OSP or NTS or DCDC preferred
• Possess a customer-centric mindset
• Possess intermediate computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint
• Demonstrate strong technical knowledge in specialist field with confident public speaking and presentation skills
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About the TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​ Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.  ​ Learn more about Working at Wesco here and apply online today!​ Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​ Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.