Lead – Optimisation Client Services – Reset

General Description / Job Summary

This role is responsible for the overall management and leadership of the RESET Client Services teams, with a primary focus on ensuring seamless service delivery,
driving operational excellence and supporting cross-functional collaboration. This is a high-impact leadership role that centers on team management, change
leadership, and operational oversight. It is not a hands-on delivery role for daily run operations, but rather one that oversees execution, manages escalations, and leads the client service function from a strategic and operational level.

Main Accountabilities & Detailed Responsibilities

Area 1: Leadership & Management (30%)

 Lead and develop the RESET Client Services teams to deliver high-quality services, session delivery and general support.
 Promote a high-performance culture, focusing on continuous improvement and service excellence.

Area 2: Ownership of Service Delivery (35%)

 Own and oversee RESET service delivery across all services.
 Monitor operational performance, proactively identifying and addressing service gaps.
 Act as a senior escalation point for operational issues and ensure timely and holistic resolution.

Area 3: Product & Business Development

 Lead change management initiatives for RESET, including new initiatives, operational process improvements, and system enhancements (35%)

 Act as a bridge between Operations, Sales, Risk, and Technology, providing operational and business expertise where appropriate.
 Represent and RESET Client Services in both RESET specific and OSTTRA-wide forums, meaningfully contributing to strategic decision-making

Secondary Accountabilities & Detailed Responsibilities Requirements

Education & Experience

 Has experience delivering on projects and initiatives from zero to one.
 At least 8 years' experience in related financial technology services
 At least 10 years' experience in managing teams Knowledge

 Knowledge of post-trade services required Skills

 Strong people management and leadership skills.

Abilities

 Excellent stakeholder management and communication capabilities under pressure
 Demonstrated ability to drive change and process improvement.
 Candidate will be able to prioritize tasks and manage multiple complex projects with evolving requirements and changing deadlines.
 Able to put on the OSTTRA hat, representing Reset across the organization’s suite of products and services Attitudes

 Embraces uncertainty and thrives in ambiguous environments.

About OSTTRA
Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group.  As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years:  MarkitServ, Traiana, TriOptima and Reset.  OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

 With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. 
Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries