Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionSprinklr is the world’s leading Customer Experience Management (CXM) platform, trusted by the most iconic brands to unify customer-facing functions across marketing, advertising, research, care, and engagement. Our AI-powered platform helps enterprises deliver human experiences at scale across 30+ digital channels. We’re on a mission to help every organization make customers happier—and we’re looking for fearless, passionate people to join us.
What You’ll Do
- Drive Strategic Growth: Own a defined territory focused on Greater China, Hong Kong, and Taiwan. Identify, negotiate, and close transformative deals with some of the world’s largest enterprises.
- Engage Senior Leaders: Work directly with CMOs, CTOs, CIOs, COOs, EVPs, and SVPs to design solutions that enable their brands to win in a rapidly evolving digital landscape.
- Be a Trusted Advisor: Understand client challenges deeply, build strong multi-stakeholder relationships, and influence decision-makers with insight and empathy.
- Create Opportunities: Proactively source new leads through networking, referrals, and industry engagement. You’ll be relentless in uncovering growth opportunities.
- Stay Ahead: Continuously learn about market trends, competitors, and emerging technologies to maintain a competitive edge. Curiosity is your superpower.
- Collaborate & Improve: Seek feedback from leaders, peers, and clients to refine your approach and deliver exceptional outcomes. At Sprinklr, we do the right thing—always.
Who You Are
- Enterprise Sales Expert: 5–8 years of experience in complex SaaS sales, with a proven track record of closing large enterprise deals.
- Top Performer: You’re consistently in the top tier of your team and thrive on exceeding ambitious targets.
- Relationship Builder: You understand that trust and genuine care drive success. You know how to navigate complex organizations and influence at all levels.
- Customer Experience Advocate: You’re passionate about the CX revolution and how social and digital channels are reshaping global brand-consumer relationships.
- Curious & Resilient: You embrace change, learn fast, and never give up. Your work ethic and adaptability set you apart.
- Language Skills: Full bilingual proficiency in English and Mandarin is required. Cantonese fluency is highly preferred to effectively engage stakeholders across Greater China.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
