As an L1 Support Engineer, you will troubleshoot hardware and software issues, respond to user inquiries, install and maintain computer systems, and assist in systems deployment.
- As a L1 Support Engineer, you will be the first point of contact for users seeking technical assistance.
- Your role includes troubleshooting hardware and software issues, responding to user inquiries, and providing solutions to ensure seamless operations.
- You will be responsible for installing, configuring, and maintaining computer systems, as well as resolving any IT-related problems.
- Additionally, you will escalate complex issues to higher support levels when necessary and assist with systems deployment and user training.
- Utilizing remote desktop software, you will provide support to off-site users.
- Proven experience as a Support Engineer or in a similar role.
- Solid understanding of desktop operating systems (Windows, macOS) and basic networking concepts.
- Familiarity with common IT hardware and software.
- Strong problem-solving skills and a keen attention to detail.
- Excellent communication skills to effectively interact with end-users.
- Able to work collaboratively within a team and escalate issues as required.
- Willingness to learn new technologies and tools.
Top Skills
macOS
Remote Desktop Software
Windows
Unison Consulting Singapore Office
1 Changi Business Park Crescent, , Plaza 8 #03-06 Tower A, Singapore, , Singapore, 486025
Unison Consulting Singapore Office
#12-00, 63 Market Street, Bank of Singapore Center, Singapore, , Singapore, 048942
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
