Job Description:
Responsibilities:
• Develop and maintain a comprehensive and easily accessible knowledge base, ensuring it's up-to-date and relevant.
• Organize and categorize information effectively, using appropriate tools and systems.
• Facilitate knowledge sharing sessions, training programs, and workshops to improve team skills and knowledge.
• Analyze service desk processes to identify areas for improvement through knowledge management.
• Collaborate with other teams and departments to ensure knowledge sharing and alignment.
• Report on and improve upon knowledge base utilization and effectiveness.
• Provide regular reports on the effectiveness of knowledge management initiatives.
Knowledge and Skills:
• Familiarity with service desk tools and technologies, such as ticketing systems and knowledge management platforms.
• Strong understanding of knowledge management principles, best practices, and tools.
• Ability to analyze problems, identify root causes, and develop effective solutions.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex information.
• Ability to analyze data and identify trends, and to use data to make informed decisions.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
