At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Responsibilities:
Work together with the Case Management Team and the Technical Support Team in the project management and support of all Court Reporting cases.
Coordinate and carry out efficient and professional physical equipment set up of all court reporting cases.
Setup and install workstations and mobile devices as needed.
Effectively interfaces with executive level clients and or their administrative teams to understand the issues they are experiencing, coordinate, execute, resolve technical and case support request.
Maintains daily logs on case set-up, incident, and solutions report on the cases you support. Prioritize incidents and complaints to assure all service levels are meet.
Provide support to other operational works groups (Court Reporters, Case Managers, Operations and Resourcing Teams) in related to client support duties
Constantly review work processes and systems to deliver a more efficient and effective service.
Works effectively as part of a team, recognizes areas where support is required and offers assistance.
Opportunity to travel overseas.
Requirements:
Diploma or Degree holder with 1- 2 years client service experience in service industry. Fresh graduates are welcome to apply
Provide excellence customer service.
IT/Technical support experience is beneficial although not essential
Ability to adapt and learn quickly on the job and have an interest in technology.
Ability to work independently under pressure to meet system performance service levels.
Good time management, ability to schedule and priorities.
Effective problem solving and provide solutions & alternatives.
Ability to communicate effectively with wide variety of users, and teams.
Flexible with hours, as occasionally required to work early mornings or late evenings and on weekend/public holidays depending on scheduling.
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
