Change Coordinator
Important Information
Location: Singapore
6-12 months contract
Job Summary
We’re looking for an experienced IT Change Coordinator to own and govern our Change Management process end-to-end. You will ensure all IT changes are assessed, approved, and implemented with minimal risk to production environments while driving continuous service improvement.
Skills :
Manage and oversee the entire Change Management lifecycle, ensuring compliance with ITIL standards and organizational policies.
Review, approve, or reject changes within specified SLA timelines based on quality and risk assessments.
Lead and facilitate Change Advisory Board (CAB) and Emergency CAB meetings.
Conduct thorough impact assessments and develop risk mitigation plans for all proposed changes, aiming for post-change incident rates below 5%.
Develop, implement, and update Change Management policies and standards, driving at least one service improvement initiative quarterly.
Deliver detailed monthly Change Management trend analysis reports with actionable insights.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
