Junior Key Account Manager (SaaS)

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

About the Role

We are looking for a motivated Junior Key Account Manager to manage and grow relationships with our B2B clients while identifying opportunities to expand our customer base. This role is ideal for someone who enjoys building long-term client partnerships and has a passion for technology and SaaS solutions.

The role is primarily focused on account management, while continue to acquire new clients (business development).

Key Responsibilities

• Manage and grow a portfolio of existing B2B customer accounts.
• Build strong relationships with key stakeholders and serve as their primary point of contact.
• Understand customers' business needs and recommend suitable SaaS solutions.
• Identify upselling and cross-selling opportunities within existing accounts.
• Conduct regular account reviews to ensure customer satisfaction and retention.
• Proactively resolve customer issues and coordinate with internal teams to deliver excellent service.
• Generate new business opportunities through networking, referrals, and outbound prospecting.
• Prepare sales proposals, quotations, and negotiate commercial terms.
• Maintain accurate sales activities and customer information in the CRM system.
• Achieve individual revenue, retention, and growth targets.

• 2+ years of B2B sales experience (SaaS, software, IT solutions, or technology industry)
• Proven track record of achieving or exceeding sales targets.
• Strong communication, presentation, and negotiation skills.
• Ability to build rapport with decision-makers and manage the full sales cycle.
• Ability to identify customer needs and propose value-driven solutions.

• Ability to manage multiple client accounts simultaneously.
• Commercial acumen with the ability to identify revenue growth opportunities.

Why Join us

• Opportunities to work on regional projects with global brands.
• Exposure to multinational clients, cross-border teams, and cutting-edge technology.
• Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.
• Team-oriented culture that encourages collaboration and continuous learning.
• Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.
• A booming industry with the rise of hybrid workspaces and smart office solutions.