Business Operation Associate (Insurance Services)

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Klook Protect

Klook Protect is the insurance arm of Klook, offering a colourful range of protection products that enhance the travel experiences of customers worldwide. We are committed to driving innovation in insurance and have already empowered millions of customers with coverage for over half-a-million diverse types of activities on our platform.

In particular this role will lead various initiatives to strengthen our product proposition, inform business decisions, and ultimately drive growth. This is a perfect opportunity for someone with a passion for problem-solving and business strategy to gain valuable experience in a dynamic, entrepreneurial environment.

What you will do:

• Strategic Initiatives: Drive projects to power business growth across areas such as user experience, price optimization, and new product features. Gain a 360 view of the business while overseeing requirements, project timelines and workstreams, working closely with cross-functional teams.

• Analysis: Conduct in-depth quantitative and qualitative analyses of key areas such as traffic, conversion rates, and profitability. Identify business optimisation opportunities and present findings and recommendations to senior stakeholders.

• Shape the Business Plan: Support the development of the business roadmap, translating strategy into actionable initiatives.

• Reporting: Monitor key metrics and provide monthly performance reports for all insurance products and markets.

• Operational Support: Provide timely support to internal teams and external partners, resolving issues when they arise.

What you will need:

• 0-2 years of experience in OTA, ecommerce, tech startup, Insurance, strategy consulting, or analytics.

• Demonstrated competencies in critical thinking and ability to break down complex problems to identify logical next steps.

• Excellent communication skills, able to communicate effectively with cross-functional teams and external partners across all levels.

• Very comfortable with data and proficiency in Microsoft Excel. SQL proficiency is a plus.

• A hands-on approach, willing to step away from the computer to engage directly with customers and gather insights as needed.

• Embraces challenges and uncertainty - you will be a member of a team that aims to trailblaze and push boundaries in the highly regulated insurance industry.

• A champion of the team's key values - collaborative and open to feedback, experimentative and ready to fail, customer-focused and always asking what is best for the customer.

• Proficiency in English. Additional proficiency in Mandarin is preferred due to collaboration with development teams in China.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.