IT Support Specialist

Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity, building embedded technology that connects devices and improves lives. Merging cutting-edge technology into the world’s most highly integrated SoCs, Silicon Labs provides device makers the solutions, support, and ecosystems needed to create advanced edge connectivity applications. Headquartered in Austin, Texas, Silicon Labs has operations in over 16 countries and is the trusted partner for innovative solutions in the smart home, industrial IoT, and smart cities markets. Learn more at www.silabs.com.

A hands-on IT professional who can install, configure, troubleshoot, and support desktops, workstations, servers, and network services in a heterogeneous environment.

Responsibilities:

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and non-technical personnel.

• Recommends hardware and software solutions, including new acquisitions and upgrades.

• Act as participant in the development of information technology and infrastructure projects.

• Ability to set priorities for projects.

• Ability to conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

• Quick to learn and understand industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

• Provides technical guidance and direction to less experienced technical staff.

• Ability to work with little supervision.

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

• Excellent soft skills to interact with senior internal and external personnel.

• Works on related projects and/or assignments as needed.

• Triages, diagnoses and/or transfers work requests and incidents to appropriate group.

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Determines methods and procedures on new assignments and will coordinate activities with other personnel.

• Normally receives little instruction on day-to-day work, general instructions on new assignments.

• Other duties as required.

Education and/or Experience: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

• Demonstrated experience supporting enterprise desktop environments and troubleshooting across workstation/server/network layers.

• Experience operating with minimal day-to-day supervision and handling complex issues requiring in-depth analysis and independent judgment.

Silicon Labs is an equal opportunity employer and values the diversity of our employees. Employment decisions are made on the basis of qualifications and job-related criteria without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other characteristic protected by applicable law.