a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
c) Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
d) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.
e) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
Requirements
a) Experience in administration and support of Desktop support.
b) Candidate needs to possess good communication skills.
c) Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.
d) Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
e) Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
Top Skills
Unison Consulting Singapore Office
1 Changi Business Park Crescent, , Plaza 8 #03-06 Tower A, Singapore, , Singapore, 486025
Unison Consulting Singapore Office
#12-00, 63 Market Street, Bank of Singapore Center, Singapore, , Singapore, 048942
