Provides Tier-2 IT support for Singapore and APAC users, including hardware break/fix, workstation and conference-room AV support, laptop imaging, onboarding and offboarding, ticket resolution, inventory management, basic network-room maintenance, and SLA reporting. Supports Microsoft 365, Okta identity services, device security, access control, compliance, and PII handling while maintaining professional English-language communication.
Description
We are looking for a dedicated Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with Cellebrite policies and SLAs — hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system.
Responsibilities:
- Hardware break/fix for laptops, accessories, and other IT equipment
- AV support for conference rooms
- Maintenance of workstations (docking stations, screens, cables)
- Basic maintenance of the network room (with client-provided instructions)
- Onboarding and offboarding of employees
- IT equipment inventory stocktaking
- Preparation and imaging of laptops for local stock; upkeep of spare laptops
- Handling IT support tickets via the client ITSM system
- Participation in Tier-2 IT support team meetings and training
- Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists
Must-have skills:
- Hardware troubleshooting & break/fix — laptops, accessories, docking stations, screens, cables, imaging
- ITSM / ticketing & SLA handling (client ITSM system, daily service reporting)
- Microsoft 365 administration & support
- Okta — identity / SSO / access management
- AV / conference-room support
- Onboarding / offboarding of employees
- Networking basics — network-room maintenance (with client instructions)
- IT security & compliance — device hardening, access control, PII handling, media sanitization
- English-language professional support & communication
Nice-to-have skills:
- APAC / regional multi-site user support experience
- IT asset / inventory management & stocktaking
- Laptop imaging / MDM tooling (Intune, Autopilot, Jamf)
- Daily reporting, team collaboration & backfill coverage
Similar Jobs
Fintech • Payments • Financial Services
Provides onsite first- and second-level IT support, configures and maintains hardware, administers MacOS, Windows, Cisco infrastructure, accounts, access rights, and VPNs. Develops IT infrastructure, identity and authentication systems, processes, and documentation. Requires strong service orientation, responsibility with sensitive data, independent problem-solving, English fluency, and IT support experience.
Top Skills:
CiscoGoogle WorkspacemacOSOktaVmware Workspace OneVpnWindows
Financial Services
Supports technology governance, risk management, cybersecurity awareness, audits, regulatory reviews, infrastructure standards, and IT operations across international offices. Coordinates between Group Technology and overseas teams, tracks remediation and operational issues, supports incident, change, problem, and asset management, and helps maintain compliance with technology policies and security requirements.
Top Skills:
CybersecurityEndpoint TechnologyInternet Of Things (Iot)ItilServer Infrastructure
Information Technology
Support the operational takeover and steady-state management of enterprise ICT services, including service management, funding and billing reconciliation, vendor coordination, device and subscription lifecycle management, TSM continuity, security controls, governance documentation, and process improvements. The role coordinates multiple government, technical, finance, procurement, and service stakeholders while maintaining operational records, action trackers, SOPs, and handover materials.
Top Skills:
CometComet MobileMac-Based Access ControlStellarnet
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
