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The Complaints Officer investigates customer complaints, ensuring timely and fair resolutions while complying with regulations. Responsibilities include drafting responses, conducting root cause analysis, and collaborating with various teams to improve processes.
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eCommerce • Fashion • Retail • Sales • Wearables • Design
The Network Analyst will design and implement secure network solutions, support technology adoption, collaborate with stakeholders, and ensure reliable connectivity across various environments.
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Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
The role involves managing strategic programs, improving operating discipline, driving cross-functional collaboration, and fostering AI-assisted workflows within the Solutions organization.
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Salesforce
Experience: more than 5 years
Job Mode: Full-time
Work Mode: On-site
Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.
Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.
Requirement:
- Strong knowledge of IT governance, risk management, and compliance frameworks
- Experience in conducting risk assessments and developing risk mitigation strategies
- Familiarity with relevant regulatory requirements and industry standards
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and collaboratively in teams
- Certifications such as CISA, CISSP, CISM and CRISC are highly preferred
- Minimum of 5 years of experience in IT governance, risk, and compliance roles
- Bachelor's or master's degree in IT, Computer Science, or a related field
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
