Monitor automated and manual batch jobs, servers, networks, applications, email alerts, and data center security systems. Manage backup media, media catalogs, split passwords, electronic keypress and CCTV systems. Escalate incidents and unauthorized activity, provide after-hours helpdesk support, and perform release management using Aldon LMI/LME.
Key Responsibilities
- Monitoring of automated task/job scheduler via Control M
- Run manual batch jobs according to batch job run schedule prepared by Applications Team / Operations Manager, or ad hoc requested by business and operations users based on documented process
- Backup media handling which include mounting and retrieving from media library, sending and receiving backup media to and from offsite storage
- Maintain catalog of backup media in CIMB SG Data Centre
- Monitoring of Data Centre CCTV and escalating any unauthorized entry of suspicious activity to IT Operation Manager
- Monitoring of servers, network and application availability through monitoring tools, Ops Manager and Apps Manager and escalate to relevant support for any system alert detected
- Monitor for any email alert and escalate to relevant support
- Ensure security and safety issues of a Data Centre and escalate to IT Operations Manager for any breach of security
- Provide after office hours and non-working day helpdesk support
- Provide split password management services
- Manage electronic Keypress system and CCTC system
- Carry out the release management task using Aldon LMI/LME
Requirements
- Minimum Diploma in IT or relevant certification
- Minimum 2-3 years working experience in Data Centre operation or application jobs processing
- IT Operations and Data Centre processes
- IT system alert monitoring & escalation, batch job handling, tape management
CIMB Singapore Singapore Office
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