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Artificial Intelligence • Hardware • Information Technology • Machine Learning
Leads next-generation NAND dry etch process and critical module development, including process innovation, equipment roadmaps, scalability, yield improvement, and cross-functional problem solving. Owns technology roadmaps, collaborates with process and hardware teams, presents updates to management, mentors engineers, leads supplier evaluations, and applies statistical analysis, Python, and AI-enabled tools. Requires advanced semiconductor process expertise, plasma fundamentals, high-aspect-ratio etching experience, technical leadership, and substantial R&D experience transferring processes to manufacturing.
Top Skills:
Ai-Assisted ToolsDramDry EtchMS OfficeNandPlasma ChemistryPlasma PhysicsPythonRf SourcesSas JmpStatistical Process Control
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Assist Process Integration Engineers in troubleshooting, managing wafer logistics, analyzing experimental data, and monitoring production processes in a semiconductor environment.
Top Skills:
KlarityMicron CentralMicron'S SystemsQdrSpcSwr
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Manage network tool utilization strategies, benchmark performance, and optimize manufacturing capacity, equipment deployment, and capital investments. Develop and communicate improvement plans across manufacturing teams, assess capacity impacts from process changes, and collaborate on tool and process roadmaps. Apply AI to improve investment decisions, process flexibility, capacity sharing, and equipment repurposing. Identify discrepancies and drive resolutions in a changing environment.
Top Skills:
Artificial IntelligenceSemiconductor Manufacturing
Supervise internal and outsourced helpdesk teams supporting approximately 2,000 global employees. Manage SMAX ticketing, troubleshooting, SLAs, escalations, onboarding and offboarding, IT assets, compliance, documentation, and knowledge bases. Collaborate on IT infrastructure projects and enterprise tool deployments, including Office 365, RMM, and endpoint security. Coach team members and promote ITIL best practices, incident prevention, and service restoration.
Ichor’s IT infrastructure and operations team is seeking an exceptional candidate to manage its end-user computing services. The ideal candidate must be a seasoned professional with extensive experience in providing support to approximately 2000 employees globally. Strong customer service skills, a positive attitude towards assisting end users, and the ability to collaborate with cross-functional business and IT teams are essential. This position reports directly to the Senior IT Support Manager.
Summary of Key Responsibilities:
- Supervise a team of approximately 2-3 IT helpdesk staff and outsourced helpdesk services.
- Oversee and manage the helpdesk system (SMAX), including the ticketing process, resolution, and communication.
- Understand and initiate troubleshooting processes for End User Computing technologies, including PC hardware, virtualization, MS Office applications, security tools, and application performance on these devices. Maintain focus on incident prevention and service restoration.
- Ensure service level agreements are met, including initial response, resolution, and communications. Escalate critical issues to appropriate levels.
- Collaborate with the entire IT Infrastructure team in executing IT projects.
- Manage employee onboarding and offboarding, IT asset inventory, and compliance procedures for IT.
- Create process flows and documentation for internal IT workflows and user knowledge base.
- Provide support and training for the consistent and best practice usage of ITIL disciplines in support of end-user computing capabilities.
- Participate in the evaluation, planning, and deployment of enterprise tools such as Office 365, RMM tools, and endpoint security.
- Coach, mentor, and develop team members.
Technical and Functional Skills Required:
- A minimum of 7 years of relevant work experience as an IT Helpdesk Manager or Supervisor.
- Demonstrated people management skills, strong interpersonal abilities, and effective communication skills with meticulous attention to detail.
- Technical expertise in Microsoft platforms, helpdesk tools (preferably SMAX), RMM tools, and endpoint security tools such as CrowdStrike and Mimecast.
- Preferred experience with ITIL.
Behavioral Skills and Competencies Required:
- Leadership, accountability, and ownership are crucial to this position's success.
- Effective written and oral communication skills.
- Ability to present a professional image to management, staff, vendors, co-workers, and external contacts.
- Team player capable of working with cross-functional teams and interested in third-party system technologies.
- Ability to support both internal and external customers and explain technical issues to non-technical users.
- Self-Starter with motivation and quick learning ability.
- Strong organizational skills.
About Us
Ichor is an experienced leader in the critical subsystems and turnkey process equipment marketplace. Our capabilities enable the design and creation of a complete outsourced solution ranging from product concept to turnkey manufacturing to legacy service.
Ichor offers world-class process engineering, value added manufacturing, materials management and testing capabilities. Our 1500+ employees are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.
Our continued expansion of capabilities in South East Asia better aligns our production facilities with our customers' supply chain strategies. This further enables our expansion into new products and markets.
Ichor is headquartered in Fremont, California with manufacturing locations in Oregon, Texas, Singapore, Malaysia and the UK. Our sales and engineering office is strategically located in Silicon Valley, California.
About the Team
ICHOR Singapore is a world leader in the design and production of high performance gas
and chemical delivery systems which are integral to our customers’ processes supporting
the semiconductor industry.
Ichor Systems, Inc. Woodlands, SGP Office
Woodlands, Singapore
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
