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Artificial Intelligence • Hardware • Information Technology • Machine Learning
Provide shift-based technical support for semiconductor probe equipment in a manufacturing environment. Operate, monitor, troubleshoot, recover, and maintain equipment; perform preventive and corrective maintenance; analyze data and root causes; and support continuous improvement, automation, and AI-enabled equipment optimization. Collaborate with production and engineering teams, document findings, follow safety procedures, and work 12-hour shifts.
Top Skills:
5-Why8DArtificial IntelligenceAutomationData AnalyticsFmeaLean ManufacturingSemiconductor Probe Equipment
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Owns advanced package architecture and execution from feasibility through tape-out, qualification, and production readiness. Leads complex package trade-offs across silicon, technology, assembly, quality, suppliers, and OSAT teams. Integrates electrical, thermal, mechanical, power, signal, and manufacturing requirements in silicon-package-board co-design. Advances design rules, automation workflows, and technology roadmaps while mentoring engineers and serving as the technical authority for package design decisions.
Top Skills:
Cadence Allegro Package DesignerCadence Sip LayoutPackage ArchitecturePackage Design VerificationPower DeliverySignal IntegritySilicon-Package-Board Co-DesignSubstrate Layout
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Manage Mastercard relationships with retail and commerce merchant customers in Singapore, supporting commercial growth, payment strategies, compliance, risk mitigation, and customer education. Analyze data and research trends to develop metrics, reports, and action plans. Coordinate projects, manage compliance cases, document processes, communicate with stakeholders, and provide cross-functional support while addressing customer needs and program requirements.
Top Skills:
Business Intelligence ToolsDomoMicrosoft AccessExcelMicrosoft PowerpointMicrosoft WordTableau
Supervise internal and outsourced helpdesk teams supporting approximately 2,000 global employees. Manage SMAX ticketing, troubleshooting, SLAs, escalations, onboarding and offboarding, IT assets, compliance, documentation, and knowledge bases. Collaborate on IT infrastructure projects and enterprise tool deployments, including Office 365, RMM, and endpoint security. Coach team members and promote ITIL best practices, incident prevention, and service restoration.
Ichor’s IT infrastructure and operations team is seeking an exceptional candidate to manage its end-user computing services. The ideal candidate must be a seasoned professional with extensive experience in providing support to approximately 2000 employees globally. Strong customer service skills, a positive attitude towards assisting end users, and the ability to collaborate with cross-functional business and IT teams are essential. This position reports directly to the Senior IT Support Manager.
Summary of Key Responsibilities:
- Supervise a team of approximately 2-3 IT helpdesk staff and outsourced helpdesk services.
- Oversee and manage the helpdesk system (SMAX), including the ticketing process, resolution, and communication.
- Understand and initiate troubleshooting processes for End User Computing technologies, including PC hardware, virtualization, MS Office applications, security tools, and application performance on these devices. Maintain focus on incident prevention and service restoration.
- Ensure service level agreements are met, including initial response, resolution, and communications. Escalate critical issues to appropriate levels.
- Collaborate with the entire IT Infrastructure team in executing IT projects.
- Manage employee onboarding and offboarding, IT asset inventory, and compliance procedures for IT.
- Create process flows and documentation for internal IT workflows and user knowledge base.
- Provide support and training for the consistent and best practice usage of ITIL disciplines in support of end-user computing capabilities.
- Participate in the evaluation, planning, and deployment of enterprise tools such as Office 365, RMM tools, and endpoint security.
- Coach, mentor, and develop team members.
Technical and Functional Skills Required:
- A minimum of 7 years of relevant work experience as an IT Helpdesk Manager or Supervisor.
- Demonstrated people management skills, strong interpersonal abilities, and effective communication skills with meticulous attention to detail.
- Technical expertise in Microsoft platforms, helpdesk tools (preferably SMAX), RMM tools, and endpoint security tools such as CrowdStrike and Mimecast.
- Preferred experience with ITIL.
Behavioral Skills and Competencies Required:
- Leadership, accountability, and ownership are crucial to this position's success.
- Effective written and oral communication skills.
- Ability to present a professional image to management, staff, vendors, co-workers, and external contacts.
- Team player capable of working with cross-functional teams and interested in third-party system technologies.
- Ability to support both internal and external customers and explain technical issues to non-technical users.
- Self-Starter with motivation and quick learning ability.
- Strong organizational skills.
About Us
Ichor is an experienced leader in the critical subsystems and turnkey process equipment marketplace. Our capabilities enable the design and creation of a complete outsourced solution ranging from product concept to turnkey manufacturing to legacy service.
Ichor offers world-class process engineering, value added manufacturing, materials management and testing capabilities. Our 1500+ employees are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.
Our continued expansion of capabilities in South East Asia better aligns our production facilities with our customers' supply chain strategies. This further enables our expansion into new products and markets.
Ichor is headquartered in Fremont, California with manufacturing locations in Oregon, Texas, Singapore, Malaysia and the UK. Our sales and engineering office is strategically located in Silicon Valley, California.
About the Team
ICHOR Singapore is a world leader in the design and production of high performance gas
and chemical delivery systems which are integral to our customers’ processes supporting
the semiconductor industry.
Ichor Systems, Inc. Woodlands, SGP Office
Woodlands, Singapore
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
