The IT Administrator will support IT operations, maintain infrastructure, troubleshoot issues, manage inventories, and ensure security compliance for APAC Headquarters.
Summary
In APAC, our fast-growing, multicultural team spans Singapore, India, and Australia—working together across time zones to support customers and colleagues with resilience, integrity, and innovation.We are now looking for a Systems Support Specialist to join our APAC team. This role is perfect for someone who enjoys solving problems, supporting internal users, and working with business systems (including CRM/Salesforce).
Job description
What You Will DoAs our Systems Support Specialist, you will be the first point of contact for internal colleagues across APAC. Your responsibilities include:Daily Support & User Engagement- Provide first-line and second-line support for business systems through tickets, walk-ups, and virtual channels
- Communicate with end-users to clarify incidents and requests, ensuring timely and accurate resolution
- Investigate, troubleshoot, and resolve system incidents and user queries
- Support CRM administration (Salesforce experience is a plus)
- Assist in reviewing, testing, and validating new or modified business systems
- Develop test data, evaluate results, and provide structured feedback
- Create, maintain, and distribute user manuals, guides, and support documentation
- Maintain and enhance system support processes and knowledge bases
- Monitor and report on incident trends to help improve service quality
- Bachelor’s degree in Information Systems or a related field
- 2 years of experience in application support or business systems support
- Experience with Salesforce or CRM platforms is advantageous
- Strong analytical thinking and a structured, process-oriented mindset
- Excellent communication skills, able to work effectively with both technical teams and business stakeholders
- Strong time management and ability to prioritize in a multi-country environment
- Fluent in business English
- Comfortable working in cross-functional, multicultural teams
- Reliable, detail-oriented, proactive, and willing to learn
Benefits
Health & well-being- Comprehensive health insurance: Coverage that includes dental care, to keep you at your best
- Gym perks: Subsidized gym membership to release endorphins at one of Singapore’s premium gyms
- Team sprit & recognition: Regular cohesive, team-events that bring everyone together
- Time to recharge: Generous leave policies for vacations and all of life’s big moments
- Modern office perks: Award-winning facilities that recharges the body, mind and soul
- Centrally located: Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options
- Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
- Fuel your growth: Access to world-class learning platforms and development opportunities
Primary location
SingaporeAdditional locations
Time type
Full timeTop Skills
Network Systems
Windows Os
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