Internship: Group Human Resources, AI Development, Microsoft Copilot Studio [Jan to Jun 2027]

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Help shape the future of work through AI. As an AI Development Intern (Microsoft Copilot Studio), you'll be part of a team exploring and implementing next-generation AI solutions that enhance employee and business experiences. You'll gain hands-on exposure to Generative AI, automation, and enterprise AI agent development while working on real-world use cases that drive productivity, innovation, and business transformation across the organisation.

To excel in this role, you'll need to be curious, adaptable, and passionate about emerging technologies. You'll work closely with HR, technology, data, and business teams to design, build, and enhance AI-powered solutions that solve real business challenges. Your ability to think logically, experiment with new ideas, and translate requirements into practical solutions will be key to delivering impactful outcomes. A growth mindset and willingness to learn will enable you to thrive in the rapidly evolving field of AI.

• AI Agent Development: Design, build, and enhance AI agents using Microsoft Copilot Studio to support HR and business use cases.
• Prompt Engineering: Develop, test, and refine prompts, agent instructions, conversation flows, actions, and orchestration logic to improve user experiences and outcomes.
• Integration & Automation: Support integration of AI agents with Microsoft 365, Power Automate, SharePoint, Dataverse, APIs, and enterprise data sources.
• AI Innovation: Experiment with Generative AI, Retrieval-Augmented Generation (RAG), agentic workflows, and multi-agent solutions to address business needs.
• Solution Prototyping: Build and test AI-powered solutions that automate tasks, retrieve information, and improve business processes.
• Quality & Optimisation: Validate agent performance, troubleshoot issues, improve response accuracy, and refine workflow logic and exception handling.
• Stakeholder Collaboration: Partner with HR, technology, data, and business teams to translate use cases into working AI prototypes.
• Documentation & Knowledge Sharing: Maintain documentation on solution designs, data sources, assumptions, testing outcomes, and key lessons learnt.
• Responsible AI: Support the application of responsible AI principles, including privacy, security, governance, accuracy, and appropriate human oversight.

You'll work with a diverse group of transformation, technology, HR, and business professionals who are driving innovation across the organisation. The team focuses on leveraging AI, automation, and digital technologies to solve business challenges and unlock new opportunities. Through close collaboration with stakeholders across functions, you'll gain insight into how enterprise AI solutions are developed, governed, and scaled to create meaningful business impact.

Learning Objectives

This internship will provide you with:

• Hands-on experience building enterprise AI agents using Microsoft Copilot Studio and the broader Microsoft ecosystem.
• Exposure to real-world applications of Generative AI, RAG, agentic workflows, automation, and system integrations.
• Opportunities to develop practical skills in prompt engineering, AI solution design, testing, and optimisation.
• Experience working across business, technology, and HR functions to deliver impactful AI solutions.
• Exposure to the end-to-end AI solution lifecycle, from use-case discovery and prototyping to implementation and continuous improvement.
• Understanding of responsible AI practices, including governance, privacy, security, and risk considerations.
• Mentorship and guidance from experienced transformation, technology, and business professionals.
• The opportunity to contribute to production-oriented AI solutions that support real enterprise processes and users.

• Currently pursuing a degree in Computer Science, Information Systems, Data Science, Engineering, or a related discipline.
• Passionate about AI, technology, and digital innovation.
• Curious, proactive, and eager to learn in a fast-paced environment.
• Strong problem-solving and analytical thinking skills.
• Able to communicate ideas effectively and collaborate with diverse stakeholders.
• Familiar with programming languages such as Python, JavaScript, or similar.
• Possesses a basic understanding of APIs, REST services, JSON, and system integrations.
• Comfortable working with logic flows, troubleshooting, and debugging.
• Familiar with Generative AI, Large Language Models (LLMs), and prompt engineering concepts.
• Exposure to Microsoft Power Platform, Azure, AWS, GCP, or other cloud technologies is advantageous.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.